DICK'S Sporting Goods — Local services in Coon Rapids

Meh. Just Meh. I've been having a difficult time attempting to find proper running shoes in my size. I have a pile of about 8 boxes that need to be returned to different online sites at current. (Why don't they make a 6 and 3/4s?!?!) In my frustration I decided just to go into a sports store and buy them the good old fashion way. Although I went into this location on 08/15/2024 and ended up leaving within 10 minutes out of annoyance. I'm not giving this location 1 start because their displays were put out well, their products were labeled well and they have a pretty good selection.

Although - There were like 8 different people there about an hour before close all waiting on one employee to find sizes in the back room. You had to go to a kiosk and request the size / shoe you waned and then the associate would locate the product and bring it out for you.

They do not have product on the floor. I can understand this. It's a high theft item. It's also an highly purchased item and should be staffed as such as well.

As I walked the aisles looking - there were multiple families cursing to themselves stating that they've been waiting a very long time for assistance.

Although I found many products I wanted to purchase - I didn't bother. I didn't know the exact size I wanted - and realized if I attempted - I would then be sitting there hours after the store closed - or kicked out before I was even assisted. I looked at my husband and told him I wasn't going to bother and then went to look at the bicycles - which is the other reason I was in the store.

I was looking for a 24" as I am a small female and would probably kill myself on anything bigger. We walked into their bicycling aisle and it was an awful selection for a place that considered themself a sports store. They had one 24" bike on the ground and the rest were about 10 feet above hanging from the ceiling?! With the store lightly staffed and my patience running thin - I just walked out.

Again - The store looked neat, tidy, and well stocked otherwise. Although - what is the point if your customer is unable to actually purchase the merch?! It is the height of summer - the back to school season - one of the busiest times of year for retail to sprite black Friday and Christmas - why isn't this considered while staffing?

I probably will not be going back. I was not impressed.

....and for most things - as usually - you can just buy it online for half the hassle. This is the exact reason why 'In Person retail' is ending. Not because people choose to buy online - it's because these stores are forcing them to - by not offering them the ease of shopping due to fear of theft.

Perhaps.. instead of having your product floating from a ceiling or hiding in a backroom - you should hire a guard for the door. It may keep your stores open and cost you less in the...

My family and I have always enjoyed shopping at Dick’s Sporting Goods, and this location has been our go-to store for years. We shop here 3–5 times a month, and in September alone I placed seven pickup orders and one ship-to-home order.

That’s why I was deeply disappointed with the service I received during my most recent visit. My husband and I went together to pick up our order, and we were met with an employee who did not follow standard procedures. The pickup process is meant to be simple and consistent — the confirmation email clearly states that if someone else is picking up an order, you simply forward them the confirmation. It also explains that identity is confirmed online, and that customers will not be asked for ID at pickup.

Despite this, when we checked in, the employee came out and immediately asked for identification instead of verifying the order name as the system directs. I was happy to provide my ID, but I questioned why it was being requested since the process was clearly outlined in the email. Instead of following policy, the employee placed the burden back on me for asking a reasonable question.

Some may not see this as a big deal, but I do. The system is designed for fairness and consistency. When it is disregarded — and only certain customers are treated differently — it raises concerns of bias. I found this very discriminatory and an abuse of power, even if the employee thought nothing of it. Situations like this send a message — intentional or not — that some customers are held to different standards than others.

I strongly urge management to ensure employees are properly trained to follow established procedures consistently. All customers deserve the same treatment, courtesy, and respect, especially when it comes to clear store policies. My family and I have been loyal customers, and we hope to continue shopping here, but only if we can trust that fairness will...

Everybody here was great! I purchased a fishing rod here yesterday and my experience was awesome, I forget the mans name that helped me pick out my gear, but he was super helpful with info that I needed after not being in the sport for some years. Huge shoutout to that guy! (He knows who he is I'm sure). Lois checked me out and got me to sign up for the rewards program and a protection plan, everything sounded sweet when she explained it so I did not hesitate. When I got home with my new rod/reel I noticed that there was still a security tag on my rod.. (Which was partially my fault because after a quick look I told Lois I didn't see one while I was in the store and the tag is so small it is sometimes hard to notice so she didn't either). After a quick call they were super apologetic about this, they also let me know to come in to get it taken off and they would take care of me. I did this and I am not upset! Its not like they gave me everything for free but the whole experience from start to finish was over the top greatness with how they handled the situation. Customer service at its finest. I will be back for all my fishing needs for this next...