Equinox Coral Gables — Local services in Coral Gables

As a long-time Equinox member and part of the Co-operatives program, I’ve consistently invested in what I believed was a premium service and customer experience. Unfortunately, my recent experience with their in-store retail team was deeply disappointing and does not reflect the standards that Equinox promotes.

To begin on a positive note, I want to acknowledge Nicolas (kind, supportive and great staff) the branch manager (I don’t remember his name) and Emmanuel, a former personal trainer. These three are the only individuals I’ve encountered who consistently treated me with the level of care and respect expected at Equinox. They understand service, and their professionalism deserves to be recognized.

However, when it comes to the store and customer service regarding retail purchases, my experience was quite the opposite. My husband purchased a pair of shorts that he never wore — only washed — and the fabric shrank significantly despite following proper care instructions. We brought this to the attention of the store team, Selma (manager) only to be told that nothing could be done since more than 30 days had passed. She was following stores policy. What’s worse, no one took responsibility, no one contacted the brand, and the staff seemed unprepared and unwilling to offer any viable resolution. Even the Equinox representative who got involved, Cristal, failed to listen, and ultimately dismissed the concern without providing any form of support.

This goes beyond poor customer service — it is a violation of consumer protection rights. According to Florida Statutes §672.314, all goods sold must meet an implied warranty of merchantability, meaning they must be fit for ordinary use. A pair of shorts that shrinks after one wash, despite proper care, clearly fails to meet that standard.

Furthermore, under §672.316, unless a product was explicitly sold “as-is,” implied warranties remain valid — regardless of the store’s internal 30-day policy. I was not informed of any such exclusion at purchase. Florida law also provides, under §672.719, that when a product is defective, the buyer has the right to request a remedy such as a refund, replacement, or repair. Additionally, the Magnuson-Moss Warranty Act (a federal law) reinforces that retailers cannot override implied warranties just because an arbitrary timeframe has passed.

Having been a loyal Equinox member for over six years — likely longer than some of the staff have worked there — I expected to be treated with basic respect and fairness. Instead, I felt dismissed, ignored, and devalued.

I do not recommend purchasing from the Equinox store unless you’re comfortable taking the risk of being left without support if your item...

I started the club two months ago, on my first equifit appointment, ı had to wait for the instructor for more than 30 minutes , it was a bummer. The theft incident and The behaviors of the instructors of Noah , Rodrigo and Jill were the prime factors that led to this review.

An instructor named Noah pantheleon around 55 years old who ı encountered the first time in my life Approached me and called me mummy which ı am not, ı do not have children and never gotten married, ı am a young person , ı told him that ı was from İstanbul and my name, he knows that ı am not Spanish , he is a very rude guy , he has no manners. As a doctor of political science, ı find this behavior of low intelligence

There is another old dance instructor named Rodrigo who thinks he is a good dancer, he caters to the old ladies who can not dance and yields to their pressure , he does not allow styling in the class , he is quite jealous of the Advanced dancers like me . I used to compete for Arthur Murray studio, he should update his playlist and his dance technique or the best is his retirement leaving his place to young dancers. The way he promotes his Wife as an advertising material is not ethical as well There is another instructor called Jill, a petite Pilates reformer instructor who has a hoarding disorder. She demanded I take her anti grip socks off in the class so that she could use them next class. She has a hard time lending her socks for a short time. They are 5 dollars for Gods sake. I found that very rude as if she creates a situation I wanted to take them home. She cancelled her appointment at approximately 21. 37 pm for the next morning class which was very unprofessional. I found that email she wrote to Brickell manager saying that I was a revenue item for the club.

When ı talked to the Manager Nicole pence, she tried to cover up what has happened , ı have a project to finish in Miami ,will ı Choose coral gables equinox again ?no, I did not encounter such problems in Brickell location 7 years ago, the people there are different with a professional demeanor , ı am giving one star to this place for the sake of the instructors Ramon, Jamal and Robin. I never recommend this place to anyone. I cancelled my membership when I had my iPhone stolen. There are no cameras in this place given that there was a triple homicide event of 2017.I do not feel safe and secure even though my iPhone was returned back by someone whose identity the manager did not reveal

Dr...

The Worst Gym Experience of My Life – Equinox Merrick Park, Coral Gables

As a travel nurse, I dedicate my life to helping people — often working grueling hours, jumping from city to city, without a stable address. The last thing I expected was to be held hostage by a gym membership I haven’t even used in over nine months.

Equinox Merrick Park has created what can only be described as a financial prison. Despite not setting foot in their facility in almost a year, they refuse to cancel my membership unless I am: Actively dying, Diagnosed with a chronic, palliative illness, or Moving to Alaska. Yes, Alaska. Apparently, that’s the only state cold enough to escape their icy grip.

Every time I call, I’m met with vague, scripted responses. Nobody gives a clear answer. I’ve been told conflicting things by different people — and not one person seems to have the authority to actually help. I’m stuck in this endless loop of red tape and deflection. They won’t even let me cancel on my own terms — only when it suits them. It’s like Equinox sees its members not as humans, but as monthly direct deposits.

To be clear: I haven’t used their gym in nine. whole. months. I’m a working nurse. I’ve moved multiple times. I’m rarely in one city for long. I don’t have a stable address — but I have plenty of proof that I am nowhere near Merrick Park. Still, it’s not enough. Apparently, I need to provide a tombstone or a one-way ticket to the Arctic Circle.

Equinox is supposed to be “luxury,” but this experience has been the definition of exploitation. A sleek facade with the policies of a loan shark.

If you value your autonomy, money, or mental health — run. Don’t walk. Run far, far away from Equinox Merrick Park. Because once you sign, there’s no way out unless you’re terminally ill or frozen...