Williams-Sonoma — Local services in Coral Gables

👎🏼👎🏼This is a terrible location and store. Please go to a different store. The employees are completely apathetic and extremely rude. I witnessed two clients in front of me have terrible experiences at check out which ended in arguments complaints and people leaving angry and disatisfied. A young sales lady had the issues with the two people before me. She then got to me after 20 minutes and then she started arguing and being rude to me as well. She then literally threw 4 champagne glasses in the same bag as a large metal cake baking mold, 4 porcelain coffee mugs, three boxes of cake mix and many other fragile items. When I arrived in my car I was shocked to see that everything was thrown in one bag and things were already broken. The experience was so bad that I spoke to the manager and then I was so dissatisfied I proceeded to return everything and then I just went to bed bad and beyond and found almost all of the items at half of the price. The manager Alex Rios wasted another 15 minutes. All in I wasted over and hour and left very dissatisfied and angry for having even gone to this store. A total lack of basic respect and training. They do not care about the customers or about the store...

In placing an order for a front door mat, the item that I selected to be added to my cart turned out differently in the cart...and almost double the price. Rather confusing. While selecting the item that I wanted, there was no information that the item was not available. Apparently, the item that I originally was selecting was only available at almost double the price under a different SKU number. Anyway I have always liked products sold by Williams Sonoma, and I hope that it can make it's online ordering more informative and accurate so that my time online in the ordering process can be more...

My fiancée and I had a great experience doing our registry at this location! Sharon was very sweet and able to answer all of our questions. We had some hiccups scanning items with the app but we were able to add everything manually or by looking up the item. We were interested in a specific dinnerware collection and Sharon was able to bring out all of the options (plates, pasta bowls, serving bowls, etc.) for us to choose which items we wanted to add to our registry. Overall a great experience!! This location has a ton of variety in store...