Neiman Marcus — Local services in Coral Gables

I give my experience with the store today 1 stars. When I first purchased my YSL purse less than a year and a half ago everything went pretty smoothly, maybe cause I was excited to purchase my first luxury bag. Today I went back to show them how the purse did not withhold the few uses it had (the bag has been used 6xs at most and kept in its dust bag, as with the pandemic I’ve barely gone out). At first the associates seemed like they were going to help me, suggested as to send it in for repair. Then when I showed them my receipt they told me it had been a little bit over a year since my purchase and the warranty was expired. I asked to speak to the manager to explain situation and how I’ve cared for bag. She was little help. I explained the purse was bought during covid and that it’s barely been used. I’ve worked really hard to be able to purchase a little luxury. The manager explained that since it had been a year there was little they can do because warranty had expired. Then she suggested I send it in for a repair that was going to be paid by me 😳 . I again explained to her that a $2600 purse should withhold the little use it had. After not wanting to help me due to a “lapse warranty” she then turned and said what it really was regular wear and tear. Really? I’ve had other leather purses and what this purse had has never happened to me. She then went on saying that I just paid for the brand not material. Furthermore she gave me an example of how red bottom shoes would get scratches on the bottom and those are never covered. Really lady? I don’t walk on a purse. I ended up sending my purse in to see how much the repair would cost. Then the associate said I wouldn’t get it back until 6-8 weeks. What a horrible experience. I worked so hard for no service and bad quality. I will not buy from Neiman or YSL...

I’m taking a time to write this review because I believe that management needs to train the employees again on service and treatment of customers/clients in general. The first experience I would like to share is that on December 20 in the women’s shoe department there was a bald man with a goatee who assisted me with an exchange. It was a few days before Christmas and there were a lot of guys/men there obviously out of their element, looking for gifts . He was treating them with very little patience speaking to them in a condescending way if the guy did not know what shoe or for example, what year/color/design they wanted to get for their girlfriends/wives. It was a terrible experience for those guys. Unfortunately he then became very frustrated when I needed an exchange from him. On a separate occasion on December 31, in the women’s clothing I dealt with Martha. I had a return for items that I had not tried on at the store, but did not fit me. I had the creditcard I used and I was well within 30 days of the purchase and she found the purchase with my phone number but then she made up another policy, which said that Since the associate who sold me the clothing was currently in the store working she had to call that associate who sold me the clothing to process my return. This is bogus and I feel that every time a customer goes to make a return the employee tries to make it so incredibly uncomfortable. There was no need for this, and there was no need for this delay. If the returns become complicated, even if we are within the policy rules, People just go to another location or order online. Fix...

I went in to Neiman Marcus Coral Gables women shoe department on January 2@ 12:10 pm just doing a little retail therapy only to get there and browse the beautiful shoes and no one to say hello or even offer any assistance. I walked around approximately 15-20 mins with three pairs of shoes in my hand. Look to my left and male and female associate where so engaged in there conversation(near the golden goose section)they didn’t even look my way. Look straight ahead of me and I see a woman with a purse look and me and kept walking. Minutes later I see the same lady walk to the back which then I realize she was also an associate not helping anyone. She didn’t say hello may I help you, do you need anything? I mean I know I’m Black and I had on athletic clothes but my goodness my money is green just like anybody else. Finally I walked towards the register and asked is there anyone who can help assist in making a return? The gentlemen called an assistant and he came over took my merchandise without any eye contact did the return and walked away. I left feeling defeated and worthless because of such horrible treatment. To me the whole shoe department needs to learn customer service skills and some kind of training needs to be provided so that everyone is treated equally. I mean at the end of the day you shouldn’t care where your commission is coming from. A very...