White House Black Market — Local services in Coral Gables

The boutique was very difficult to shop & chaotic. Racks, hangers, over stock, active window execution etc. The sales associate attempted to ring my 1 item purchase & shifted over 50 units from the wrapping paper to package. If you don't watch your step you may trip over a random rolling rack. Not to mention a constant stressful "Are you doing ok? ARE YOU DOING OK?" approach from the staff. Very poor presentation & environment. Clients might, as well shop Wal-Mart. Boutique vs Warehouse. WHBM has it all wrong. J. Crew & Banana earned their stripes. Similar business model, traffic patterns with an elevated sales floor. Obviously, none of the above represent luxury retailers. Although, you can definitely call Merrick Park WHBM - ...

WHBM used to be my FaV store but changed look now not so much... much lower quality weird fit etc at same high mid-price levels wants to be everything for everyone when it used to be our “go to “ for the executives on a budget from work to a bit of fun ! Bad move ! Corporate ! As brand you need to have identity and respect your loyal customer base ; so disappointed ☹️

Petites mostly online Some at Boca Store . Employees typically very attentive, most stores organized, company customer appreciation program is pretty good

Same group company as Chico’s and Soma. A Fl co. Too :)

On a plus side They do have...

WHBM is my go to store for casual & party clothes. Today I visited the Merrick Park location & my experience was very disappointing. As a former retail employee I believe that appearances should not matter. With that said, today I walked the entire store and at no point was I welcomed or acknowledged by any employee. That didn’t seem to be a problem with other customers. I won’t be doing business at...