Kohl's — Local services in Coralville

I had purchased a couple of pillows that were later deemed were too firm. I originally just wanted to find something less firm. I was instructed that my exchange would have to be the same Brand of pillow? Which, I don't think I've ever heard of that. But, my biggest gripe would be the service person whom helped us, Paris, seemed to not care how long the line was and allowed about 6 to 8 people line up before helping her co-worker, and was a bit off putting, almost borderline rude. Was speaking to me like I was dumb for wanting to leave my exchange up at the service desk because the Casper pillow boxes don't even fit in their tiny carts, and questioning the ability to be able to exchange for a different brand of pillow because they only carry medium to firm in that brand. We walked back up there after verifying this just to...

Didn't have any snow pants for any kid between 5T and about a 10 year old. Was very disappointed. At the register wasn't offered Kohls cash like every other time I have been there. Tried them a second time and was not let down by their lack of care for the customer. Was looking for toddler girls socks, asked for assistance from someone stocking children's socks. They tried to get me to go to another area of the store that didn't have a single toddler item in it! Learn your job, customer appreciation ( without them you have no job) and how to speak to and interact with customers. You would REALLY think that a higher end store would have higher standards but apparently that's not...

The cashier told me the Jackolantern pillow that I wanted to buy wasn't the ticket price that was shown on the tag. It was clearanced for $3.49, and it rang up for $13.49. When I questioned her, she said, "Oh no, that's the wrong price." And proceeded to give me the total with the incorrect price. I told her to forget the pillow then. She then stood there while I waited for her to continue. I asked, "Are you going to scan the 20% off coupon?" She said, "Oh yeah, I forgot." She was so rude to me. She should have honored the clearance price that the pillow was marked. Very unprofessional. Hopefully, the receipt shows the...