Subway — Restaurant in Coralville

Just had a really awesome experience here and wanted to give my story :) Imagine, you have to figure out something quick to feed about 12 people in 15 minutes! You have had such a long and busy day you didn’t have time to order pizza or anything else and the day before was equally as busy so there was no way to plan a meal a head. You go to Hy-Vee thinking “hey maybe they have a meet and cheese tray ready” you ask the guy at the deli counter if they have anything like that “you would have to order it, but there are pre-packaged trays over in the packaged meet and cheese section” so you run back to quickly take a look... it’s a pitiful tray that wouldn’t feed a small family. So you run to Walmart hoping to find SOMETHING!!! Nope. Again you run to the deli counter to ask and yet again, you have to order it a head of time... then running out of options you think “subs... I wonder if subway would make some simple subs I could take!” Let me tell you, the guy Mark who helped me at the counter was amazing! He was so thoughtful and actually CARED about me and the fact that I was frantically looking for a way to feed a group of 12. He called his manager John and they got me taken care of fast!! Thank you Mark for taking the time to care and help me! It’s people like you who make the world a...

Talked to Manager and closing associate 2 days prior. Warned them I was making a late order for 5 people on Thursday. Due to their, yes same 2 people with my last large late order, both agreed it was good to remind them. Came in tonight 8:30p.m. and no food. Closing young lady said she forgot and already processed my refund ( with no notice) and closed early then my order popped up. Young lady was talking and laughing with 2 young guys and told me she closed early and my order popped after she closed everything down. I told her to call her Mgr. She did first thing he asked was how much money my order was for, after 10+ minutes of listening to more excuses...I told her never mind I was calling Corporate and giving her...

SAM the store manager is one of the best customer facing employees I’ve ever met. He strives for excellence in his work environment. I came this evening to pick up an order and my order along with someone else’s, was stolen. Same was incredibly apologetic, communicative, and attentive while he remade our sandwhiches. Subway, you need to hire more people like Sam. You can tell he treats all of his customers with respect and kindness, this wasn’t a one off situation. SOMEONE, give this...