Mattress Firm North Coral St — Local services in Coralville

The store experience was fantastic. The sales person walked us through any matress we were interested in. They had all the details we could ask for and looked around for any deals that we might be interested in such as floor models and etc. Awesome store experience. I gave 4 stars because the delivery service could use some work. When it came to delivery it was like the right hand didn't know what the left hand was doing. We were told a day but not a time window until we called the store. They couldn't get us in touch with the delivery people even. Also, we were told that we had "red carpet delivery" which included moving an old mattress to another room. The delivery people that showed up performed the work but weren't the friendliest and wouldn't move my old mattress. Moving it myself wasn't a big deal but frustrating nonetheless being told one thing and then that's not the case. It could have been an elderly person for example who would be unable. So, definitely shop there and use the delivery if you need. It gets done in the end but just don't expect the most pleasant experience in the delivery end of things. The mattress and pillows we bought are fantastic. UPDATE EDIT: Mollie was the sales person that we originally worked with. She was great once again and definitely made everything...

Knowledgeable and listened to what I needed. Maltese was great even thru it all! However update! Got the mattress and it was far more firm than one on the floor. I was told give it a month and walk on it every day to loosen it up. Ok done. Still to firm. Went in to talk to them about it. In talking to them I said I wanted a mattress that felt just like the one on the floor. They suggested a pillow top. I found one their website that was a pillow top. They compared side by side and said it was a step down and not as good as what I had, but for an extra 350ish they could get a pillowtop of the same quality and company. I said I did not want to put more money into it if there are other options. So they sent another of the same mattress to my house. At the time he said he would waive fee for swapping. Still the exact same. I did not wait as long. went in and said I want to just go with the pillow top mattress I found on their site. So I now find there is a charge of $200 to make it right????? I asked since the mattress I ordered is not what I got, to make it right cost me $200. I paid the $200 and got a refund. $200 to learn the hard way not to go there again. I will...

The worst store that I can imagine. Here is why. Day 1(Friday): the guy told me that applying for instalment does not affect your credit score. It did. Ok... I did not expect him to know everything. So I said no problem. We decided to buy a space saver and pillows. He said come Monday to order ! He did not take our orders on Friday! Day 2(Monday): another guy was there. He got our orders and told us to pick them up tomorrow. Day 3(Tuesday): a lady was there. The pillows were there but they were not what we ordered. They were different ones. The space saver was not there at all. She told us come back after 10 days. Day4(10 days later): guess what. The space saver were not there . The first guy was there He gave us a mattress protector for free but no space saver. Day5(the next day): They delivered the space saver to our house.

Conclusion: I went to their store 4 times and met 3 different people and finally got wrong pillows and waited 11 days for the...