Whataburger — Restaurant in Texas

When someone who has never had Whataburger, comes to Texas, what do you do? You take them to Whataburger and that’s exactly what I did for my brother-in- law! Well out of all of the times I’ve been to Whataburger, I’ve never experienced such a bad experience. First off, when we got to the counter, the lady was very sassy. Then to follow, when my brother-in-law asked what was on the Bacon Butter Burger, she said “I don’t know.” He said “you don’t know what’s on the burger?” and again, she said, “no, I don’t know what’s on the burger.” As someone who has never been here and would like to know what’s on his burger, this was not only unhelpful but unprofessional. How does he know that something on the burger, is something he’s allergic to or doesn’t like? What she should of done was went to ask another employee the question and provided us with the ingredients on the burger. The situation could have been handled so much better. But anyways, once we completed our order and we got our cups and went to go get our drinks, the same lady came up behind us, as two of us had water cups and asked if we wanted to be rang up for a soda since one of us filled our drink with lemonade instead of water. Technically, yes she was in the right, because we did ask for water cups and we’re drinking lemonade but again, her delivery was beyond rude. We should’ve answered with “what do you mean? we don’t know what’s in this cup, just like you didn’t know what was on the burger we asked you about!” Either way, we laughed it off and went to find a table in which, when our food was serviced, the tone and delivery of the other employee, who was at the front, with the lady who took our order, was also rude and disrespectful. Like really! I was shocked and embarrassed to of spoken so highly of Whataburger to my brother-in-law for it to be one of the worst experiences him and I have ever had. Food was great aside from the fact that the burger my brother-in-law did get, had mustard on it and he doesn’t like mustard, which could have been avoided, but in all the atmosphere and the employees we dealt with were horrible. Will...

UPDATE*

They decided to call me back and said they will give me the $12.00 plus the order I originally made. Only thing is I am over 60 miles from this location. So until I am actually able to go allllllllll the way back to this location I will leave this review.

This is why I called the police the night of because I didn't want to have to drive al the way back.

ORIGINAL STORY BELOW

This location will steal money from you if you pay in cash and cancel your order if they do not make or process your order correctly.

This location (yes it is a petty amount but it's the principal of the matter, especially after being lied to by one of their shift managers) stole $12.00 from me and I did not receive my order. They claimed to have charged the full amount on my card but there was no charge. I did not receive any food nor my $12.00 back.

I have had to call corporate as female manager I spoke with today chose not to help me and said I needed to wait until their operating partner got back from vacation. Yet she would not tell me when that was.

The only good manager... that seemed to care was a gentlemen that worked the morning shift at around 7:30am on 4/23/24.

I repeat this whataburger location has stolen money from me and is not pressed to refund me at all. Until this matter is resolved I will continue to share my story of how this location has a manager who steals money and does not refund for...

The quality and level of service at this location has taken a nose dive lately. More often than I can count, people will be waiting to have their order taken at the drive through for an insane amount of time when there is no one at the window or in line ahead of them. What I suspect, because it's happened to me, is they tell them they'll be with them in a moment and then seemingly forget they are there and just never come back to them. I have witnessed them service line B when line A had someone waiting at the speaker. The food has gotten to the point that it's not worth the price they are charging now, which is a shame because Whataburger used to be my favorite.

Tonight though, I saw something that will make me never go back to this location. One of the employees at the drive through had a gaping wound on his hand that clearly had been bleeding. No glove on to cover it, no bandaid, nothin. Took my payment before I saw it, turned around and scratched or rubbed said wound and didn't wash his hands after. That's gross before the pandemic, let alone now. Threw my food out when I got home because I was so grossed out. If I'm that desperate for Whataburger in the future, I'll drive to another location, but given how much their prices have gone up in general I'll be hard pressed to go...