Dutchmans Casual Living | Cornelius — Local services in Cornelius

I usually NEVER write reviews... but I in this instance I have to. I found 2 wonderful sofas for a new home I was buying. In an effort to be organized, I purchased the sofas well in advance of the 8 wk shipping. My sofas were due the end of July. I've stopped in the store every week to check on them, when I stopped in last week, no one could give me a straight answer and said they'd call me back. No one did, I called them this morning. One sofa isn't due in for another 1 1/2 wks and the 2nd isn't going to get here until October. I ordered them in June. If I could give zero stars I would, max is 1 star. Extremely disappointed in their service and delivery of 16 weeks. UPDATE: after initially posting, I looked around for sofas that compared to the ones I've purchased at Dutchman's. I wasn't happy with the options, so I called Dutchman's back and they are delivering the first one and substituting a chair and a half until my other sofa comes in. I view that as trying to make something wrong right... If you do visit the store, you will fall in love with all the little unique pieces. (I've upped it to 3 stars from 1 star - if I got both pieces on time, it'd be 5 star...

I have purchased several items from this store a table and chairs and a dining table and will be looking for more furnishings for a new home. Recently purchased a couch and a king size bed. I also purchased bedding in August still remaining in original packing . The sales person was pushy on the color even though it was not exactly what I was looking for... never even offered to order the other option in the size I needed. They still carry the same item ... it has not been discontinued or marked down. I have had a color change in home and wanted to exchange for a neutral color. The store refuses to exchange item. The store “policy” is 7 days after purchase which is ridiculous. When I purchased that information was not shared. I did not ask for a refund just an exchange for something that is still a stock item. This is poor customer service and bad business. I will no longer give this store my business and they will lose thousands of dollars over poor customer service and policies. I have been a customer for years. They do not care about the customer only money in their pockets. I will take my business elsewhere for my future purchase in the upcoming months for...

Stopped in after a yoga class to check this store out. Had tried previously and got a very abrupt "we are closed, come back Tuesday." That response was MUCH better than the one I received today.

When I walked thru the door three people looked at me, three people looked away and kept talking. I walked past them once, and still nothing. Saw some earrings, glassware and a lamp that I was ready to purchase. Walked by the group again, and one of the people looked me up and down, ROLLED HER EYES, and greeted the person who had just entered the store.

Not sure why this store is open to the public if they don't want to deal with the public. This store seemed to be a members only club, and I am obviously not a member.

I have worked in retail, in private furniture sales/interior design, and custom home architecture. I am used to people being rude, but this rude...