We Handle Tech — Local services in Cornelius

We faced the dilemma most small, but growing, businesses face - needing serious IT support but not having the time or expertise to do it in-house (none of us got into business to network computers or set up a firewall). We first tried a local "communications" business that sold us a server, firewall & telecom bundle that was way (!!) overpriced and and too complicated for us to use. And charged us for every support phone call - even if they couldn't resolve our issue!!! A business contact suggested Travis & We Handle Tech. After our previous experience I was seriously skeptical. We Handle Tech isn't overly cheap but we had learned the hard way that the IT world runs on billable hours; Travis' flat fee per work station seemed too good to be true. But we took the leap, upgraded all our computers and used his telecom supplier. It has only been 6 weeks but that has been long enough for us to work out a lot of kinks and even have a couple emergencies. Our experience so far has been quite remarkable. They actually answer the phone when you call and even an after-hours emergency was addressed by 2 (of their 3 person team) within the hour. And they were honest with me that they might not be able to fix the issue (fortunately they did). IT is something I don't have time, or even want, to think about but when there is an issue, it's an issue! With Travis' team I have faith that it will be addressed expertly, with honesty...

Chad's exceptional service and expertise at "We Handle Tech" has left a lasting impression on me. After his prompt and effective assistance in resolving my computer assembly challenges, I learned that their capabilities extend beyond traditional repairs. Chad mentioned their proficiency in building multi-screen setups tailored for stock traders, which has piqued my interest.

The seamless experience I had with Chad during the computer repair process makes me confident in their ability to handle complex tasks like multi-screen setups. The attention to detail, quick response time, and dedication to customer satisfaction displayed by Chad and the team at "We Handle Tech" are qualities that instill trust and confidence.

Considering the outstanding service I've received, I am genuinely intrigued by the idea of exploring their options for a multi-screen setup. As someone engaged in stock trading, having a reliable and well-designed setup is crucial, and I believe that "We Handle Tech" has the expertise to deliver just that.

I look forward to my continued engagement with Chad and his team as I explore the possibilities of enhancing my trading experience. With their track record of excellence, I have every reason to believe that this venture will be as successful and satisfying as my initial encounter with...

Just want to add an update to the older review below. Both my husband and I rely on We Handle Tech for keeping the PCs' response time excellent, virus protection, and, in this last year, transition to new PCs. Jake did a great job migrating all of my data to the new PC and installing the new Microsoft suite and Quicken. In addition, he was available for follow-up questions and accessed the PC online to update a few additional things such as a printer I have always had issues with. The whole process was easy. I highly recommend this team!

Terrific job, Travis and Chad. My PC had gradually gotten slower until it could not open any apps or even Google Chrome. We Handle Tech fixed it within 24 hours, identifying that disk segments were going bad. This was handled under my routine maintenance contract which, so far, in the last 9 months has included the following services for me personally, and has proven a good value: tuneup for performance, constant monitoring for virus protection, installation of Windows 10 and new version of Quicken, and this last incident, where the PC was virtually inoperable. I highly recommend this company. It services individuals as well as companies. Personnel have always been available to...