DIOR South Coast Plaza — Local services in Costa Mesa

I’m truly disappointed by my recent experience at this Dior location. As someone who has always appreciated the brand for its elegance, attention to detail, and exceptional client service, this experience fell far below what I’ve come to expect.

After placing an order, I received no communication or update from my sales associate - not even a courtesy message about the status of my shipment. I eventually had to visit the boutique myself to ask for an update, and even another associate seemed surprised that I hadn’t been contacted. When I followed up again by text regarding express shipping, I was told it would be handled “right away,” yet I still had to reach out later to confirm.

The manager I spoke with was genuinely kind, professional, and apologetic - I want to acknowledge that. However, despite their empathy, there was unfortunately nothing they could do to remedy the situation or make up for the lack of attentiveness from the associate.

When shopping at Dior, communication and service should reflect the same excellence and care as the products themselves. It’s disappointing to feel overlooked and have to chase for updates, especially from a house that represents the height of refinement. I truly hope this feedback reaches the right people, because the experience I had does not reflect the...

DO NOT shop at this location!! I usually don't even leave bad reviews but the staffs wasted our time and provided a horrible experience for us. We came in to hopefully exchange a gift we received and the staff refunded money back to the gifter instead. They did not communicate clearly that the money would be returned to the original gifter. We have mentioned multiple times that it was a gift and it needs to be exchanged but the staffs were extremely rushed and failed to fulfill our request. We wasted hours trying to resolve the issue but there were no accommodations made at the end. Instead, the manager was extremely nasty and rude towards us. The entire experience was unprofessional and sad that my sister had to walk away empty handed.

Shop anywhere but this store! Do not waste your time and deal with...

Worst experience ever, came to get my wallet fixed and received the poorest treatment, sale associate was looking at me up and down like I was there to beg or something. After being on the phone with customer service, they promised to get in contact with the store manager and will be back in touch with me soon. Store manager ended up calling me while I was busy at work and I told him that I will call him back and he said anytime. When I called him back for a week straight, never got any response. Absolutely unprofessional! Is this what you called a "luxury store"? I would rather take my money and spend at Louis Vuitton or Chanel instead because they definitely have better...