Macy's Home Store — Local services in Costa Mesa

This experience has been a nightmare and it’s still not over. DO NOT BUY ANY FURNITURE FROM MACYS.

On June 18 my mother and I went into the store looking for living room furniture. I hate when sales people come up to me because they act like vultures. I’m more so let me look and I’ll look for a sales person if I have questions or am ready to purchase. That didn’t stop Steve he kept coming up to my mother and I. Finally we found something we liked after looking for about 45 minutes. Then we found a book of patterns and looked through it and chose a nice pattern. We got Steve’s attention and he came right over. We showed him what we wanted and began the process. He said initially Macys would take a deposit but then when we got to the cash register he ran two different transactions for the entire price (over $5,000). A week later he calls and says the special material we picked out was discontinued and he doesn’t know why it was still on display. He asked if we could come back to the store and pick out another fabric. We went back the next day and there was about three fabric layout which one included the showroom floor. We picked out the showroom floor. My mother asked for a discount for the inconvenience. He gave her a 10 percent discount. He said he would take care of everything and she would be expecting a refund for the 10 percent. Steve then called again a week later asking for our debit card information. I said for what? He said I canceled out your other order and now trying to repurchase your order. I told him ummm sir that will be over $10,000 Macys will have. No you’re not. I also asked where was the refund? He stated it’s coming in a check from Cincinnati (the office in Cincinnati has been closed for about 5 years) I said sir we didn’t give you a check everything should have placed back on the debit card. After about a week waiting on a check I called Macys real corporate office and New York and they stated that we should have a refund by July 17. It is now July 21st and we have yet to receive any kind of refund. Tomorrow we are headed to South Coast to demand our...

Macy’s Home

My only gripe is that this store isn't actually attached to the Macy's department store nor is it by any means close by but WOW is it a wonderful place!

First off, do not park near Macy's if you plan to shop here. You'll want to park in the designated section near the home store itself because if you make the mistake like I did then you'll have to cross the bridge and down the end of the mall to get to the home store.

I came here on Black Friday and it was surprisingly clean and rather organized. The stockers weren't exactly beaming with joy but then again, it was black Friday so I'm not taking it personally. Still, though, they assisted me with all the questions that I had.

I'm also not sure if it's because of Black Friday but the organization in the store just seems so out of place. The air fryers were displayed in one section but several other types could be found a little further away in the kitchen appliance section. It's also just such a massive store that it can be quite cumbersome to find even just a simple product because there's so much to choose from!

My final concern are the "carts" that look like carts that you would use in the back of house. Definitely not your traditional shopping cart but I suppose they make it that way since some of these appliances would be more easily carried throughout the store with these food carts. Oh and you can't take these outside the store so remember what I said about parking near the place? If you forgot to do that then you can still drive over since there are designated 15-minute parking stalls for your convenience.

The lines are well organized and the checkers could be a lot faster but I guess that's just a matter of personal opinion. Overall I enjoyed my experience here and am glad that I...

We bought several big items from Macy's and none of them was delivered to our expectations. First, one piece of the sectional was either used or a display item. It was obviously used, discolored and old but Macy's is not honest and they didn't hesitate to deliver it although they charged for a new furniture. After a lot of struggle they refund for that piece. Now we have a sectional with portion of it older. Then the mattress, it was already out of stock (of course they didn't mentioned before we did all the paper work) and right when delivery date approaches they delayed it again. I don't know if it is Macy's or Tempurpedic that charges 3x more for a mattress and doesn't even stock it. I now wonder if they give us a used one again. And the pillow rebate that is supposed to be sent in 4-6 weeks? It has been two months, no words for it. I still need to deal with Macy's not so pleasant, probably overseas customer support.

Basically if you have a lot money, time, and patience, you want to struggle to acquire things that you already (over)paid for go for it in Macy's. Otherwise go to a proper...