Cottonwood Village — Local services in Cottonwood

I’ll start with the facility. It’s old and run down and in serious need of repairs. My mother’s room door had to be opened with a pocket knife!. The carpets are stained and dirty, the walls and doors are dirty. You can see the build up of dirt in the corners of base boards and the elevator. Considering this is meant to be a hospital type setting, they have failed on their cleanliness. I would expect it to be gleaming! I would expect them to keep up with regular maintenance of their facility. I would expect more than the lobby to be up dated.

The staff at the front desk were friendly and helpful; however, the nursing staff on the third floor need to be fired. They neglected to care for my mother the way she needed. The way they were being paid to care for her. She was in-residence for ONE WEEK before leaving in an ambulance!

The third floor of the facility requires a staff member to let you down. Each time I left, I had to walk up and down the halls searching for a staff member to let me down. They are clearly under staffed, which was my first concern.

My mom has Alzheimer’s and diabetes and the staff failed to provide all of her medication and were not ensuring she was eating or drinking. I showed up once after she had thrown up, which she didn’t remember doing, and the room and my mom had not been properly cleaned. The room smelled horrible, there was vomit on the wall of her bathroom and you could still see vomit on the floor, on my mom’s slippers, the bottom of her feet, and around her mouth. The nurse on duty passed it off like her vomiting was no big deal. She continued to vomit and have diarrhea all week without a single nurse questioning why until it got so bad that she was having trouble breathing!

They were not helping her shower and she had clearly gone that whole week without having her hair washed. My dad and I brought in food and drinks for her, but outside of that no one was ensuring she was eating or getting enough fluids. They never checked her blood sugar.

My dad scolded the nurses for not giving her all her medications or managing her care. She had a swollen foot that my dad brought in a bandage for, but the staff never put it on her, saying the doctor needed to look at it. The doctor never looked at it and she limped around all week.

At the end of that week she was in the hospital with dangerously low blood sugar, dehydration, and a fever because she had the flu! All of this could have and SHOULD have been avoided! The third floor nursing staff is incompetent, uncaring, and neglectful. Needless to say, my Mom never returned and everyone should be very wary of leaving their loved one at...

The staff was courteous, professional, and caring throughout the process of touring the facility, explaining the amenities, providing cost information, and working with my father and me to get the best results. Avalon Lionheart your sales assistant was remarkable. She expertly guided us thru the process and my Dad and I really appreciated her thoughtfulness and professionalism. We also met a nice lady working at the welcome desk. One of the chefs, and got to see a lot of satisfied Tennant's enjoying activities. My initial contact was with Tracie Schimikowsky the Sales and Business Director. She set us up for a tour but my dad wasn't up to it at that time so I had to cancel. She opened the door to us and let me know she would keep in touch. Yesterday we made a secondary tour to select my dad's apartment. We met with Jerod, I think he is the Operation, he was very competent and started getting things done to expedite getting my dad into his new the facility ASAP. My Dad and I were pleasantly pleased with the staff and the wonderful...

I have never been to Cottonwood Village but I get to see whats happening there on FB. The Activity Director Dianna Hardel is a very good friend of mine for many years. I enjoy the pictures and activities Dianna post on fb. She puts so much into her activities, and All I see are smiling faces of seniors enjoying themselves! Isn't that what we want for our love ones enjoying their senior years! If I were older and looking for a place to live, Cottonwood Village would be my first pick, as long as Dianna is the Activity director. I know I would not be bored. Dianna has a heart and really cares for the people she serves. Keep up the good...