Walgreens — Local services in Cottonwood

I used to go to Walgreens for all my prescriptions. I know, I know, you've heard it all before. I will no longer be a customer. I havent used your store for several months now and here is why...I have been pretty sick. I was coughing very bad almost non stop and needed the medicine my doctor called in. I have no insurance. I have no coverage. The medicine was approx $100 but I needed to stop coughing, so I stood in line. Lots of people in line. I looked over your Walgreens app and there are options in there to save money. Theres actually an option to look up coupons for prescriptions. I had 2 prescriptions I was picking up for over $100. I get up to the front and Sonny calls me up and I say I have some coupons, he interupts and says the coupons have all been taken off already but my cost was still the same, over $100. The coupons would have saved me over $80! My cost would have been approx $20 using the options YOU have thru the Walgreens app. Sonny refused to go look it up or do anything about. I wasnt going to stand and argue with a long line of other sick people behind me. Sonny cost me over $80 because he refused to do his job. I still have the screenshots of the coupons for the prescriptions I picked up that day. But you lost a customer because your employee refused to use options available thru your own business model. I know you don't care. But I am posting for others to know that Walgreens employees absolutely DO NOT go above and beyond. They dont even do the bare minimum. $80 is alot to people with no insurance and barely scraping by. At least the prescription worked because...

The absolutely positively worst. I was released from the hospital yesterday the date was January 10 -2022 At 6:30 at night I tried calling them. The doctor that had taken care of me sent Walgreens in cottonwood a prescription. It is very important that I continue taking this medication . Walgreens “only after I was on hold for over 10 minutes told me they were out. They didn’t know when they were going to get more. I ask them if they would transfer the prescription to Walmart. I was informed that I would have to have Walmart contact Walgreens for the prescription. I then called Walmart spoke to the “actual pharmacist “ he said he would get right on it. Today at 12:30 the Walmart pharmacist called me to tell me he was on hold to speak to the pharmacy for over 10 minutes then he was disconnected. Today he again attempted to get the prescription transferred the same thing happened TWICE the Walmart pharmacist finally called me and told me what happened. This was very important that I take this medication beginning last night. I have Covid that turned into pneumonia. It is literally a life and death situation. WHAT THE Devil do I have to do to get that prescription from Walgreens. Apparently they don’t care whether somebody lives or dies. I do not recommend...

This location is the only one in Cottonwood. You would think, being one of the employers in a small town, they would treat their employees well. However, for months on end, they have been consistently short staffed. The drive thru should never take more than 5 minutes per car, even given people who have large prescription orders and payment issues. However, this place you can routinely expect to wait 30-45 minutes with only two or three people in front of you. They've had their hiring sign up for almost a full two years, but they never have enough staff. Maybe if they treated pharmacy technicians decently AND paid them more than McDonald's employees, they would be able to get and keep workers for more than a month or two! Seriously, their average pay for a pharmacy tech is $13/hr. And they handle people's medications and deal with insurances! They should be getting paid MINIMUM $25/hr. Maybe if they did that, then people could get their stuff easily and...