CHI Health Mercy Council Bluffs — Local services in Council Bluffs

If I could give a no star rating I would or even a negative star rating I would. Worst experience I've ever had. I was taken to the ER Mercy Hospital in Council Bluffs with a my lower leg having 2 separate fractures, torn ACL, ligaments torn off my ankle. The admitting desk stuck me next to a window in the waiting room in a transfer wheelchair so I could not move it myself with the sun bearing down on me for over 2 hours. The 2 or 3 admitting gals were more interested in helping a local meth head who just walked in off the street then the actual more serious injured ones already there. It wasn't until my wife arrived and insisted I be taken back to an ER room because of the pain level and the swelling that was happening. The ER was not at all busy that day as we noticed that the hallway traffic was pretty low and non active. All in all I was there for over 9 1/2 hours and did not see an actual MD until being there for 7 - 7 1/2 hours. He came in and said yep its broke showed me the X-ray told the nurses to wrap it and put a boot on it and I was to make an appointment with an ortho and left. It took another 2 - 2 1/2 hours before they came in and wrapped my leg and ankle and sent me home on crutches. The service being as bad as it was knowing that this was a workmans comp injury and had been dealing with the work comp insurance provider. I received a letter from a collection agency CHI sent it to even being paid by the work comp insurance company. I am 62 years old and in fact this has been the worst experience ever by a medical provider. Do not go to this...

Very disappointing emergency care. My daughter had a seizure and fell face first onto the concrete floor at Walmart. She was sent home with a cracked alveolar bone (upper jaw bone that holds the tooth sockets), a complete intrusion (one tooth pushed all the way up into the jaw), and two partial avulsions. I have placed a call to the Patient Action Line to file a grievance and I am waiting for a call back. I would like to know why these injuries were not addressed. To my knowledge, they did not do an x-ray other then her chest.The ER staff failed to provide any pain relief or treatment of these injuries. She was discharged with instructions to follow up with a dentist in a day or two. This was the middle of the afternoon when she could have been referred directly to an oral surgeon for immediate care or at least pain control. Of course, it was after hours when she was discharged so she could not be seen right away. Instead, she suffered needlessly for 18 hours before we could get her to her dentist, who in turn referred her for emergency oral surgery. This is not our first visit to this facility and we have received good care in the past. This incident was irresponsible and inhumane in my opinion. The failure to provide reasonable care for these extensive injuries needs to be addressed. I searched the website for an email address to file a written complaint with the attached photos but there is only a phone...

I went to the Emergency Room during the evening for intermittent chest pains and left the following morning with more confusion than closure. This was no fault of the nursing staff nor fellow technicians--who were all very communicative and great and professional in their roles. The issue lies solely on the failure of the doctors who oversaw the shared custody of my case and did not agree on the diagnosis. Each made sudden, important changes to my treatment, diet, and medication behind closed doors without taking the time to have small, critical conversations necessary to educate, inform, and allow both myself (the patient) and the staff to understand why these changes were occurring. When I finally did get to speak with an attending, the conversation was no more than 5 minutes: rushed. They seemed more intent on getting the bed emptied than ensuring I was confident in my current health status at discharge. Assuming best intent: doctors are busy people. I understand this. But please remember people are their most vulnerable on their backs in a bed, not understanding their own body's mutiny. Encourage questions. Use common language. And most importantly: take the time to inform patients if a diagnosis changes and directives change with it. You are doctors. We trust you to save us. But we also trust you to guide us through this scary process. It takes two. Meet us in the...