Great Wall Express — Restaurant in Council Bluffs

Disrespectful staff and terrible food quality. My family and I ordered a bunch of food as egg drop soup being one of them. My impression of egg drop soup as I’ve ate at many different Chinese restaurants and never once had peas cabbage carrots and a bunch of other odd stuff in egg drop soup. When we brought the food home never got the chance to eat it as there was a nat floating at the surface. Called them, was put on “hold”; well the phone was down as I heard people talk about orders and stuff. So I drove there because they forgot I was on the phone, they proceeded to make me a new one. Got home and realized what was in it and that this wasn’t egg drop soup. So I called them and the lady was super disrespectful, I thought they gave me the wrong soup and she said they only have 2 different types of soups. Lie they have 3. So I told her I would like my money back, the website didn’t mention all these different ingredients as they should incase someone is allergic. She then told me that they are closing to call back tomorrow for a refund. My fiancé at that point was irritated because we’ve been up there multiple times and have spent a lot of money to not eat it. So we went there and the lady offered us a different type of soup. We didn’t like any other ones and to that point we were just fed up, so we told tell them we want our refund. They rejected and said no refund and that only style of egg drop soup made is the one they have. No other styles. I usually don’t give bad reviews but this one tops the cake. Super disappointed and will never come back here...

I’ve been eating here for 15+ years. My late Grandma and my favorite place to eat together throughout my childhood. Within the last year or so the quality of the food has significantly dropped. From the meat being chewy or un-edible, to the rice being so soaked in oil that it just sticks together in a soggy ball. My most recent meal was topped with burnt up pan residue that made the food un-edible and a waste of money yet again. There was also a miscommunication when they took my order resulting in me having to pay more for the rest of my items. Would not be an issue but I didn’t receive a receipt or a explanation that made sense. When I called to voice my complaints I was told repeatedly how my complaints were in-accurate. Fed up with the lack of customer service I suggested I not eat there anymore and was told, “good I don’t want you to eat here anymore”. This place doesn’t care about the customer and doesn’t care about the food so they don’t need our business. I highly recommend spending your hard earned money somewhere you can get quality and service for...

I come here alot and their are some wait times but it's worth it. However the customer service is horrible. Particularly the old lady that's been there for a long time she is very rude all the time, she yells over the intercom in the drive thru which makes it hard to here what's she's saying. She cuts you off as you order. Gets mad when you ask for something else while at the window. I've even went inside and heard her curse at a customer for asking for something. I love this place but that old lady needs to not be dealing with customers. I was almost done with going there, however there is a young lady that's there she was so pleasant, nice and kind and that one experience with her made my day because I was prepared to deal with the old lady. Can't think of the young lady's name but she made my experience better. She should be servicing all...