Great Wall Express
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Disrespectful staff and terrible food quality. My family and I ordered a bunch of food as egg drop soup being one of them. My impression of egg drop soup as I’ve ate at many different Chinese restaurants and never once had peas cabbage carrots and a bunch of other odd stuff in egg drop soup. When we brought the food home never got the chance to eat it as there was a nat floating at the surface. Called them, was put on “hold”; well the phone was down as I heard people talk about orders and stuff. So I drove there because they forgot I was on the phone, they proceeded to make me a new one. Got home and realized what was in it and that this wasn’t egg drop soup. So I called them and the lady was super disrespectful, I thought they gave me the wrong soup and she said they only have 2 different types of soups. Lie they have 3. So I told her I would like my money back, the website didn’t mention all these different ingredients as they should incase someone is allergic. She then told me that they are closing to call back tomorrow for a refund. My fiancé at that point was irritated because we’ve been up there multiple times and have spent a lot of money to not eat it. So we went there and the lady offered us a different type of soup. We didn’t like any other ones and to that point we were just fed up, so we told tell them we want our refund. They rejected and said no refund and that only style of egg drop soup made is the one they have. No other styles. I usually don’t give bad reviews but this one tops the cake. Super disappointed and will never come back here again! 0 stars!
Hannah WoodheadHannah Woodhead
00
I’ve been eating here for 15+ years. My late Grandma and my favorite place to eat together throughout my childhood. Within the last year or so the quality of the food has significantly dropped. From the meat being chewy or un-edible, to the rice being so soaked in oil that it just sticks together in a soggy ball. My most recent meal was topped with burnt up pan residue that made the food un-edible and a waste of money yet again. There was also a miscommunication when they took my order resulting in me having to pay more for the rest of my items. Would not be an issue but I didn’t receive a receipt or a explanation that made sense. When I called to voice my complaints I was told repeatedly how my complaints were in-accurate. Fed up with the lack of customer service I suggested I not eat there anymore and was told, “good I don’t want you to eat here anymore”. This place doesn’t care about the customer and doesn’t care about the food so they don’t need our business. I highly recommend spending your hard earned money somewhere you can get quality and service for the same price.
Ricky AllenRicky Allen
00
A great option in the area to get some great food! Simple works, and if it's not broke, then don't fix it! The menu is basic and gets the job done. The food is hot and made immediately upon ordering. I've only done the drive thru, but I can tell you that the food does not take long at all for how awesome it is! Would have to recommend to anyone that enjoys this style of food. It would be nice if the hours stretched to bar closing time is the only thing that I would change. 3/12/2021 7:45ish pm. I feel like I got ripped off! Container not full! The widest area of a container adds up quick, so to leave unfilled isnt good! Bartenders giving out shots should know that trick for shots, same concept!
Micheal ReeseMicheal Reese
00
I would rather give them a ZERO for the way they did my order today! I had to turn around and go back to the store and request the proper meal at which point they packaged everything in a small Styrofoam cup and said that’s all they could do. I will no longer give any of my time or money to this restaurant! They are not the only outfit in town and I will gladly eat somewhere else after I have done many years of business at the store! Y’all need to fix your staff ! No sauce & no extra veggies as ordered and paid for!
LM ALM A
00
Went through drive thru on 5-2-24 ordered sesame chicken w regular onion and green bell peppers voided the broccoli it came with. It was disgusting!!! The chicken was thin like eating won ton dipped in sauce. I also ordered 1 order of wonton which I will never do that again cuz I meant to say crab Rangoon The rice was thr only thing edible for 22 dollars. This place used to be my fav place to go but no longer.
Kelly McHughKelly McHugh
00
Huge portions, delicious sweet and sour chicken and crispy egg rolls. I love this restaurant and the hot and sour soup is the best I've ever had! 😋
Daydreanne LoftisDaydreanne Loftis
00
Nearby Attractions Of Great Wall Express
The Hub Trampoline & Axe Throwing
Black Angel Statue
Omni Centre Business Park
Kanesville Tabernacle
Club Meow Inc.
Walgreens
Dusted Charm
Meadow and Charm
Cardboard Collectibles
Lynch's Jewelry

The Hub Trampoline & Axe Throwing
4.6
(307)Click for details

Black Angel Statue
4.6
(196)Click for details

Omni Centre Business Park
3.9
(231)Click for details

Kanesville Tabernacle
4.7
(102)Click for details
Nearby Restaurants Of Great Wall Express
Buck Snort
Barley's
Caddy's Brunch Bar
Lansky's Pizza, Pasta & Philly Steaks
Pizza King
Pizza Counter
Glory Days Sports Bar & Restaurant
The BLK Squirrel
1892 Beer House
Maggie May's Saloon

Buck Snort
4.6
(607)Click for details

Barley's
4.5
(612)Click for details

Caddy's Brunch Bar
4.4
(479)Click for details

Lansky's Pizza, Pasta & Philly Steaks
4.2
(393)Click for details
Basic Info
Address
502 E Broadway, Council Bluffs, IA 51503
Map
Phone
(712) 323-1541
Call
Website
greatwallcb.com
Visit
Reviews
Overview
4.1
(279 reviews)
Ratings & Description
attractions: The Hub Trampoline & Axe Throwing, Black Angel Statue, Omni Centre Business Park, Kanesville Tabernacle, Club Meow Inc., Walgreens, Dusted Charm, Meadow and Charm, Cardboard Collectibles, Lynch's Jewelry, restaurants: Buck Snort, Barley's, Caddy's Brunch Bar, Lansky's Pizza, Pasta & Philly Steaks, Pizza King, Pizza Counter, Glory Days Sports Bar & Restaurant, The BLK Squirrel, 1892 Beer House, Maggie May's Saloon
