Mercy Hospital Gift Shop — Local services in Council Bluffs

Staff is not good at communicating your needs.

Nurse grabbed my legs and dragged them to another table as I had a broken spine. I yelled out in pain and asked her why she would move someone’s legs like that when they have a broken spine. Her reply, “I didn’t know”.

They are horrible at staying on top of your pain with calculated and timely medication.

I informed nurse my ride was here to pick me up on last day. It was the end of her shift. She left without telling anyone my ride was there. 3 hours later, I can’t believe it’s taking this long. I buzz new nurse in and she had no knowledge my ride had arrived.

80% of staff is rude or argumentative.

I would never put myself in this...

I could not get them to answer the phone to have some flowers delivered to a room. And yes I called during open hours three different times. Used the direct number and through the switchboard. Very frustrating. Called back the next day and got great help. The switchboard did not have correct information nor does the website show correct hours open. No announcement that they were closed due to the weather. Switchboard didn't...

Very nice gift shop. 🎁 clean and welcoming. They have some unique items in this shop. I always find something that I can't live without. The staff is very friendly and helpful. Customer service is alive and well in this gift shop. Stop in and take a look. You won't be...