BlairTech | Computers — Local services in Covington

Bullet points; Ordered an item and what arrived was a different model then depicted in photo.

My questions about an exchange caused confusion leading to me being referred to the sales manager.

He essentially called me a cheapskate before admitting he did not understand my question because he did not fully read my email.

After customer service claims he would be reported, they referred me to the ecommerce manager.

He answered my questions, arranged an exchange, and agreed to the transaction. Then he failed to complete the sale. For over a week he gave me the run-around...

First I would like to mention that I was referred to this company by my father who purchased two computer towers as gifts, both of which had to be returned and exchanged before the acceptable product was kept.

I tried to purchase a Lenovo ThinkPad, primarily interested in the touch screen and 360 rotatable keyboard depicted in the photo. I was unaware the description had to mention yoga as what arrived did not have a touchscreen or 360 rotatable keyboard as depicted in the photo. When I notified them they seemed sincere and arranged the return and asked if I wanted a refund or an exchange.

I looked through their inventory and found another computer I was interested in. However while comparing devices I saw some descriptencies and seeing what has happened already I asked if there was a way to verify if the item I was interested in was actually what I wanted. That's when I was referred to their sales manager.

He first contacted me emailing me simply saying call him and providing his contact information. However since I was at work and did not get the email a couple hours later he sent another message with a BS rambling about how listings changed daily and prices are dynamic that in no way answered any of my questions. I responded trying to explain my question clearer to which he replied it seems I just want a brand new computer for the price of a refurbished one and he's sorry but that's just not gonna happen. Trying to remain calm I explained he was mistaken and tried once again to explain my question to which he replied He was sorry he didn't understand my question because he never fully read any of my emails, and that I needed to just contact support for such a question.

I explained to him that it was the support staff that had referred me to him in the first place and he didn't even feel like reading my entire email. Then I told him that I now wanted his supervisors contact information. He responded without the contact information saying that I just needed to contact their support staff and request a refund.

I contacted the support staff demanding to speak to customer service and that is when I was referred to the customer service manager. She assured me the sales manager would be reported and assured me they would do what they could to help me. She listened to my situation and then referred me to an e-commerce manager.

This man confirmed that the device's title meant it had the features I desired. but as far as I am concerned did not confirm the item on the shelf was in fact that item. He did however arrange the exchange and we discussed the difference in price would have to be paid by me to which I agreed. Then he never completed the sale. When I inquired about it he said he could send me a PayPal invoice to which I told him I did not have a PayPal account. He then claimed he could refer me back to the sales manager to see if he could complete the transaction to which I finally just demanded a refund.

This whole ordeal took over a month of back and forth emails and...

Bought a refurbished laptop, went home and literally checked my email and then it was extremely extremely slow. I could not get onto any web pages due to how slow it was and it would not play any videos or download my photos from my camera, I took it in they had it for 2 weeks, call me said it was ready, took it home same exact problem. Even the new windkws 10 wasnt downloaded and they said it wad. I was trying to download a picture the entire computer just quit. Took it back once again and they had it for over 3 months and then gave me a brand new one refurbished of course. What do you think happened next..... Nothing at all...same exact problems extremely slow could not download videos from a camera or pictures from a camera. After fighting for six months after purchasing, I demanded a refund. Two months later I never received the refund, I called them and they said it was sent out but of course I never received it. They then sent me a check and when I got that check couple weeks later, it was for $120 I paid over $200 for the computer. There was no sense in calling and trying to dispute because when I called about the last problem I got nowhere with them except for being felt like I was a complete fool, I didn't know what I was doing. And of course I didn't know what I was doing, I don't know anything about computers all I wanted was a simple computer to download pictures to and instead I got junk so all-in-all I only spent maybe 5 minutes total time with a computer actually working. Please don't be cheap, just buy a brand new computer. Also, i had a problem with the battery dying completely drain...

Reviewing for a customer. Blair Tech has a 30 day return policy. Customer was having trouble getting it set up. The computer is an Optiplex 9020 small form factor with 8GB of RAM and a 2TB hard drive. I got the computer and monitors configured without much trouble, but I did a SMART check on the hard drive. It came up in a caution state for reallocated sectors which doesn't mean the drive is bad, but generally means it will be soon. What got me though was the uptime on this drive. 88,935 hours. That's 10 years, 55 days, 10 hours! Considering the power on count was only at 63, I'd say this drive likely came out of a server or some other machine that ran all the time. I can't speak as to what the customer paid for the system, and they weren't particularly upset either way. I recommended a 250GB solid state drive to replace it, which is plenty of storage for the customer particular needs and will likely last for the rest of the computer's lifetime. The drive didn't die, but it seems to me that they're just putting parts in these machines hoping that they'll last out the 30 days. In any case, I didn't buy from this seller. Again, I don't know what the customer paid for it (I believe they bought both monitors from the seller as well), and I'm not going to criticize them for wanting to turn machines around and make some money. BUT be aware that refurbished doesn't mean "good as new." Plan on components (ESPECIALLY HARD DRIVES) going bad. Otherwise, I love Dell Optiplex 7xxx and 9xxx series. They're great machines that are easy to maintain and...