Floor & Decor — Local services in Covington

I'm a 75 yr old woman vet, who drove 14 hrs to pick up saltillo tile after making sure that the store would load boxes individually after inspection for breakage into my horse trailer & explaining that I could not accept a pallet in my truck or horse trailer . I explained trailer has ramp and stalls so boxes would need to be hand loaded & load spread across to distribute weight. I asked PattyPolly? in pro to check and call me back to confirm my pick up restrictions. She confirmed that I could inspect each box of tile as it was loaded because of distance for return damage product and no problem to hand load in trailer. After arriving, employees refused to load except as a pallet. So this trip cost me 18 hrs of prep and travel time and $500 of fuel. Polly/Patty was not there to confirm our conversation. I was told that it was policy not to set foot in customer truck or trailers. A pro rep, Polly/Patty, should have known that; the person's she confirmed my request should have known that. Additionally, my local store has no problem loading boxes into my truck or trailer. The point was that they didn't want to lift 85, 54 lb boxes. I anticipated that issue & that's why I asked for loading confirmation. Additionally, I didn't receive a full refund! The refund took days and was 19 cents less than the 3K + order. I know, very little; but still adds insult to injury! Beautiful store with lots of inventory, but no other customers there during the hours I was there and few employees. I can see a reason for that! Very poor customer service. If I could give a negitive 5 review, I would. Don't trust this...

Thank god for this store being the closest to us! We went there today and boy had we an amazing experience!!!! We gave everyone a learning curve! 😂. Thank god everyone was motivated, in good spirits, helpful and patient! Mac did an amazing job getting our huge order together! Joseph learnt how to fix a discount, Brandi was super patient in helping Joseph with this and got everything fixed financially to our liking! Brandi and Kimmy seem to be the best managers a store can ask for. It seemed to us a lot of the guys were very new to this. But everyone is so ambitious. Also the warehouse guys did a great job and appreciated some advice from my husband when loading our trailer. Unfortunately, I didn’t get either names. It was so nice to see, that everyone was trying to do the right thing. And when they didn’t know there was no shaming in asking for help or feeling too good to help. I really loved how everyone was part of this. I just can’t express how impressed I was about these people in this new store. I hope it stays this way and I look forward to coming back! Thanks for all you did and for all the...

I recently visited Floor & Decor in Covington, Louisiana, start planning a bathroom remodel, and I had an absolutely outstanding experience. From the moment I walked in, I felt welcomed and supported.

Leslie Bopp was amazing to work with! She was not only friendly and professional, but also incredibly knowledgeable. She offered creative ideas and really took the time to walk me through different options. She was especially helpful in guiding me toward the perfect grout to match the tile I had picked out — something I hadn’t even thought about, but it made all the difference.

I also had the pleasure of speaking with Chris, one of the installers, who was equally fantastic. He offered practical advice and insight from an installer’s perspective, which gave me even more confidence moving forward with the project.

I highly recommend Floor & Decor in Covington if you’re looking for quality materials, great customer service, and expert guidance. They truly go above and beyond to make sure you leave informed...