LOFT — Local services in Crofton

My wife, who happens to be Latina, visits this store often and she is routinely ignored by the employees when she enters. She'd been telling me this, and today I witnessed it in person. Even then I gave the girls the benefit of the doubt that they were just being rude in general because they were too wrapped up in their private conversation to look up and say hi. However, about two minutes later, a young white girl came in and was immediately greeted by the same two girls that had ignored us. I'm not saying that it was necessarily racist, but they certainly didn't prioritize my wife's experience or her business. If that's the case, we just...

I (a black woman) visited this store yesterday with my family and we were ignored by the 2 associates there. They gave us eye contact and kept talking to each other (I didn’t like not being greeted) but that was fine. Until a white woman walked in not even 2 minutes later and got a welcoming greeting. That really made me think that us not being greeted was done purposely like we didn’t exist. Is this store not for everyone? Idk, but it just rubbed us the wrong way so we left and didn’t...

Wow, I don't usually rate retail, but I'm floored. Every step of service was hit and done well. From when we entered they informed us if the promotions going on and where to find them. They started a fitting room for my wife, and interacted with every customer the same way in the store. My 2 year old was met with open arms and not with the typical smug. They spoke to us very warmly and it was a genuine experience. I even said it to my wife,...