Pattersons Home Appliances — Local services in Crossville

We purchased a Whirlpool refrigerator, gas stove, and dishwasher from Crossville location in 2020. We also purchased a 5 year warranty if anything happens they will send a repair person out to look at it and repair or replace the appliance if necessary. We spent hundred of dollars for this warranty and we have NEVER used it until March/April 2025 when our dishwasher would not work properly. Never filed a claim on any appliance until now. My issue is we were told when we got the warranty that if we had to exercise the warranty it would cover the cost of the repair or replacement of the appliance, well that’s not the case!!!! We paid a lot of money for the appliances and warranty to only be told that we have to come up with $300 to $400 for the replacement of the dishwasher. They are trying to sell me a different brand other than a Whirlpool and a different color (white or black) my appliances are stainless steel. My advice is DO NOT purchase from Patterson’s nor the warranty because at the end of the day you will be throwing your hard earned money down the drain! At Lowe’s or Home Depot warranty will replace the appliance similar to yours with no additional...

Don't suggest purchasing from Pattersons. I purchased i fridge from them when I purchased this fridge the salesman said if I buy the extended warranty from they they send a service person out once a year to just service the fridge. False that did not happen and when the ice maker stopped working is when I found that out. Been little over a month and ice maker still not working they made a call that they where coming out to fix because they had the parts in well on his way called and said he was not coming today. Not happy with my experience with Patyersons I made arrangements around my work schedule is pattersons going to pay for my time off now that I took to be here and them...

Patterson's supplied all of our appliances in our new home. Extremely knowledgeable, friendly, and helpful in selecting our new appliances. They stored our appliances during the build process, and worked with our builder to deliver them on time and in great condition. Installation was easy, and the delivery crew spent additional time with us to make sure we were comfortable with the operation of all of the appliances. Their prices were very competitive, we elected to support our local businesses rather than the big box stores.

I highly recommend Patterson's for all of your home appliance needs, you just can't go wrong with...