Ann Taylor Factory Store — Local services in Cumming

I went in to the store to return an item. The purchase was a wonderful experience however the return was not. The associate, a senior lady had an attitude from the beginning. Racial profiling was my first impression. She turned the blouse inside out. She found an ink mark and a thread in vaguest of places inside the neck area which I have no clue how I would a get a pen mark there. She kept insisting that I had done that even though the tag was attached and the top had not been worn which one could tell by looking at it since it was white. I remarked that we don’t check outfits inside out when we buy them and maybe the pen mark could have happened before I bought it.

Anyways finally, the manager a young girl was called. She didn’t question or say anything and did the return. Never going back there. Am an Ann Taylor fan but taking my...

First time in this store, a wonderful selection for the professional woman for both work and casual wear. Prices were reasonable for the quality of the clothing, better materials and workmanship, but it only rated the 4 stars instead of 5 as customer service was bit lacking. While everyone was helpful, had to track down someone every time we needed help or a different size. A dedicated fitting room associate would be perfect, cut down on wait time and...

The worst shopping experience I have ever had in the US. The Store Manager was ridiculously racist and didn't respect the customers. I left the feedback and told her that I would never come back, and she was mean and thanked me for that?? Services were poor and lack...