T-Mobile Experience Store — Local services in Cypress

Happy Saturday, May 24th 2025 T-Mobile Rock Star Crew of Cypress, CA USA,

Wow!!!

Awesome!!!

Amazed!!!

Truly Satisfied…

I Personally Recommend This Store…

For All Cell Phone Carrier Needs in All Business for All Customers…

Truly Stellar & Professional in meeting and Exceeding… All My Beyond Experience Needs As a Valued Customer too.

I’m so so so…

Truly Blessed & Super Thankful for the entire Staff here… @ Katella & Knott cross streets.. this particular location… Located in Cypress CA. USA.

Easy parking access all the time too.

Super Fast & efficient service with very little to no wait time too.

Stress free service & always walking out the store happy & truly blessed knowing I received the very best beyond t-mobile experience in all of Southern California, USA.

Thank to the following specifically listed below who made my T-Mobile Beyond Experience a Super Awesome Experience and ready to refer all my friends too…

Yo!!!

Hola…

Buenas Dias…

Hola mi Amigos y Amiga…

Eric, Experience Store Manager

Jorge, Senior Mobile Expert

Rani. Senior Mobile Expert

Henry, Senior Mobile Expert

I want to personally…

Thank you from the bottom of my Heart for all of the the truly very BEST…

T-Mobile Beyond Experience in all of Southern California, USA.

I will only conduct all of my present & Future…

T-Mobile Beyond Experience Business for all my T-Mobile Cell Phone Carrier needs at this…particular Store location… Truly Awesome & job well done T-Mobile Rock Store Crew!!!

The entire Store goes truly… Above & Beyond when it comes to Exceeding All of my… Customer Service Needs & Cell Phone Carrier Needs…

Serving Beyond… All of My Expectations on… the Daily too.

Have an awesome Memorial Weekend T-Mobile Crew….

God Bless you T-Mobile Experience Store of Cypress, CA

BEST...

Horrible customer service at this store! I added another line to my service and was told by the sales rep there that there was a promotion going on where I would get a free phone and a free speaker if I added another line. I now find out that I have to pay the installment payments on these items for two billing cycles before it's credited. What?? The sales rep was helpful at first and gave me his personal cell to contact him but when I still needed help he failed to respond. Also, there was a "upgrade FEE" for my new phone, which he failed to inform me about until the end. Since then (early September) I have been to the store twice and two other representatives have failed to listen to what I was telling them about what I was told about the promotions and made me seem like I didn't know what I was talking about...just for them to go check and find out I was right! That's not customer service. I also needed a bill breakdown today and the rep was just throwing numbers at me instead of telling me what I was actually paying for. After me insisting my charges were incorrect, another rep called the customer service line and I ended up getting a huge credit applied to my account because I was overpaying this month, which it was the first sales rep's fault! There are alot of other details and complaints I have but I will leave that for the customer relations letter that I will be writing ASAP. The workers here seem incompetent and tell you what things "are or aren't" while dismissing what you (the customer) are saying is the actual issue! Just horrible...zero...

I honestly am not one to review locations that much. My visit was not only the most pain free but it was a friendly no pressure experience. I am a graphic designer and new business owner. I came in specifically for a Note 8 and I was informed of the Samsung Gear S3 and all the great things this model does. I said I would put a pin in it then realized all the benefits I would have of not whipping out my phone for meetings, when I'm in the zone on the computer, or just in general disrection of being polite to other people in my surroundings. I unfortunately couldn't afford the phone for the activation fee+taxes along with my other needed items I had bought. They were good enough to recommend making my account a business account and it would cut my initial costs significantly across the board. Kimberly and another T-Mobile employee (shaved head and beard) were very knowledgeable, friendly, worked with me, efficient, and again....No Pressure Salesmanship. Their location is right by my work and I am very happy with my new devices and the accessories that I bought with the simple information they placed on the table for me to either pick up or move on. So thank you to the staff. I am satisfied. It's the little things like this that make a business owner who holds networking as one of the keys to his ring to spread good words and go out of my way, if needed, to come...