Olive Garden Italian Restaurant — Restaurant in Cypress

Went to dine at Olive Garden in Cypress on Katella Avenue as I had work in that area as we walked in the restaurant there were two hosts on the left , taking orders for takeout. No acknowledgment.

Main host stand - There was nobody standing on the main host stand, and from far right side a girl start walking towards the host stand she did not make eye contact or acknowledged , . She had her head buried down as she walked up the stand she looked up and said how many I said 2 , and without any word she started walking towards the left side of the dining hall with menus on hand . my back towards the door she did not care to point in the direction she was taking us , as she walked ahead she abruptly stopped at the first left-hand side table which seemed like a handicap section which had one chair one side, and this was facing the kitchen all the servers, Bussers, walking around the table. I looked around the restaurant, I saw a booth against the wall I said, could we sit there ? She said, let me check she acted like she’s getting on the the headset and asked somebody she said OK .

I was really surprised why she made a decision to make me want to sit in that uncomfortable seating .

we sat in the booth She didn’t say anything she did not inform us what was going to happen next if my server is going to come .

Next… few minutes later a young gentleman walked over his name was Vicente very nice very jovial very personable had a very smiling face. Got us going, we started appetizers Vicente helped us pick our great suggestions . I am still disturbed by Eliana’s attitude all this time I’m observing that seat she said other people in the restaurant but she never asked anyone to seat in that table and pretty soon the restaurant start filling up because it was getting busy for the dinner time but at any time she did not ask anybody else to sit at that table that she wanted me to sit down.

I don’t know it’s my brown skin or I don’t know if i looked like I cannot afford Olive Garden, but she made a judgment call of having me sit in that table right in the middle of the restaurant facing the kitchen where everybody’s walking I would have ended up having a lousy dining experience.

while sitting over there eating my dinner , it was eating me up. It was bothering me all this time I kept documenting if anyone is seated there . The kitchen manager Julie or Julia , very professional asked if the food was good , when she came came to the table. My bill was $77.10 I was very happy to pay with 18% tip . When leaving we walked towards the host stand , and that girl Eliana was standing. the guest with me asked if you guys have any toothpicks she didn’t even look up. She just totally ignored. There was another young gentleman standing on the left side he pointed towards the toothpicks, and then we left.

I have been to Olive Garden many times . It’s a class organization for some reason this experience left a very bad taste in me for the host to discriminate me treated me like I don’t belong there .

A host is a person is a face of your restaurant when a guest walk in if the Host doesn’t have a pleasant personality or at least happy to be working, even if it’s fake and not give directions to the guests that is a bad start of a dining experience .

Eliana she absolutely ruined my dinner. I didn’t mind paying hundred dollars for the dinner that’s the least of my concern. I think Eliana is racist . I thought you guys would like to know...

TERRIBLE customer service from the General Manager, hostess, and servers.

My family and I decided to have dinner at the Olive Garden in Cypress on Katella Ave for my Nieces 11th birthday. On a Friday night we were obviously aware we would have to wait longer than usual. The hostess told us it would be an hour wait. We were okay with waiting due to the obvious circumstances. The horrible service begins before it even starts. After waiting for at least 35 mins, everyone that was waiting before us had already been seated. Which only meant we were next. This is when we start noticing that the hostess is seating new customers without having them wait the same way we were. The hostess also continues to repeatedly glance outside the front door hoping that our party would leave to avoid seating us. After 50 mins of watching all the other customers being seated without waiting, we kindly ask the hostess how much longer it would take. She responds" You haven't even waited an hour yet". We take initiative to see whether or not they truly have the space to seat us, and we suddenly see a huge table set up for us that they refused to have us seated in, hoping we would leave.

We remain patient. Once an hour hit, they seated us right away. Seems like they were purposely having us wait exactly an hour with our table ready beforehand? Discrimination maybe? Not quite sure. We are finally seated. The tall skinny young man with the pony tail begins to take our order. However, with his lack of patience and communication skills he begins to rush our orders and even begins to get aggressive by pointing at the menu, and even begins shoving dishware to side to set the menu down on the table. He seemed upset that we didn't end up leaving early like they wanted us to? Maybe. It is evident that the server lacks knowledge and details for his own menu because we ended up with a mess of wrong orders. Not to mention one of our orders did not arrive until everyone had already cleaned their plate. It was ONLY THEN that the servers begin to apologize. The General Manager, a blonde lady, comes to our table knowing that were upset with their horrid customer service. She was nice enough to AT LEAST come over and apologize and give us the last order free for taking so long. Thanks, I guess.

We had previously stated to the first server that were there for a birthday. Not once did they sing happy birthday to my niece like they did to the other customers earlier that night and even failed to offer a dessert. What really surprised was that even the General Manager failed to show compassion by failing to acknowledge my nieces birthday. The fact that the general manager lacked customer service skills was astounding. However, it all became clear. The employees are only a representation/reflection of their leader. We all ordered the buy one take one home deal. It was the icing on the cake to receive the wrong orders to take home as well. At that point we were just too exhausted to say anything else. This place needs a lot of work. NEVER going to an Olive Garden again.

P.S. Food...

Olive Garden 1220 6874 Katella Ave Cypress, CA 90630-5108 Check #62882 19:30:30 08/08/2017

I am including the receipt information above. I am not one to leave reviews often and usually only do when the food has been incredible. Tonight I am reviewing the service not the meal.

I went on a date with my boyfriend to the Olive Garden in Cypress. It was our first time eating at that location and it was a beautiful, intimate establishment. We ate, asked for the remaining food to go and headed home. Upon arrival we noticed via the app Find My Phone that I had left my phone at the restaurant. We called to inquire about the phone and a man answered from the front desk. He said he would check the office and placed us on hold for three minutes. While we were on hold a women picked up the phone and asked us how she could help us. We let her know we were on hold and that a gentleman was checking the office to see if our phone had been turned in. She put us back on hold and later came to said it had not. We thanked her and drove back to the restaurant.

We had been monitoring the movement of the phone through the app and saw that the phone was traveling through the restaurant and had made it to the center of the restaurant. When we arrived we spoke to the women at the front desk and asked again if the phone had been turned in. She said no and we let her know our phone was still in the restaurant and if we could take a look at where we had been seated. She said yes and when we made it to our table we had moved further away from the phone. At that point we because increasingly concerned and upset because obviously the phone was in somebody's possession.

We pinged the phone from the app multiple times and listened for the alert. A few minutes later a sweaty older man dressed as a waiter ranging from late thirties to mid forties came rushing out from a room behind the front desk and nervously asked "Are you looking for your phone?" Handing me the phone almost shoving it into my hands as it pinged the alert. I accepted the phone and we left right away.

I am left with a bad impression of this location because clearly there is poor communication throughout the staff. I feel there was minimal effort expressed in finding my phone and the restaurant is not that big for it to have just walked off on its own. If a staff finds a guests personal item of value that has been lost/misplaced, then the rest of the staff should be made aware for when the guest comes back to claim it. I am now under the impression that the phone was probably not intended to get back into my hands due to the lack of concern to help me find my item and the way the man that returned my phone acted so nervously. The phone was in a back room and only when I returned to the restaurant and sent out alerts was it returned. I will not be returning to this location and if you decide to dine at this establishment I suggest taking precautions because one moment of forgetfulness could cause your item of value to end up in another's...