Boost Mobile — Local services in Dallas

When I first went to the store the gentleman who helped me in purchasing my new iPhone was very helpful. He said that his name was Michael. I did have to go back a couple of times as I was new to having an iPhone. “Michael” was always helpful and courteous. I had to purchase an iPhone due to the fact that my androids have been getting hacked so I thought and was told to get a IPhone because they were more Secure! But when began having some issues about a month later, I went into the store with my friend. It’s not an easy task but for me to do that because I don’t have transportation and I am in a wheelchair. When I was in he store they said that the guy that helped me before “Carlos” was not in , he would be back at 4or 5. My friend and I were a little confused about whether the gentleman that helped was the “Michael “ or Carlos”??? I could hear them laughing in ( but not really) he was rude very , very rude! I told him that I was having trouble with my phone and he didn’t even want to hear what was going on with it, he just asked for my phone and then he put in a SIM card. Was using the eSIM which I preferred due to the hacking issues. But he wasn’t very cooperative and said that if I wanted to to Carls to call at 4or 5. We left the store 2minlater, I’m not even able to make a call out. What the hell did he do to my phone. So we had to go back up there and my friend asked if the unfriendly now known as the store manager could come to the car because she would have to get the w/c out again and it was just a little too much. So he takes my phone and does whatever and so I am able to make calls but it was giving me error messages. So I called around 5 and the manager said no he’s not here but will be 6 or 7??? Why do you keep lying to me? VERYUNPROFESSIONAL!! The store manager needs some sort of help with his skills with the public or maybe he just has some issues with someone with a disability. I’m very sorry for the...

Showed up at 8:55 pm and the store was closed , Store closes at 9:00 pm. I understand that it was 5 minutes before closing, but the store sign says they close at 9:00 pm. If you actually close 5 min before the posted time, then you should put your closing time at 8:55pm and not 9:00 pm.

The "store manager" Sam was outside smoking a cigarette. He informed me they were closed and that the store closes at 9:00 pm. When I pointed out that it wasn't 9:00 pm he began to insult me and stormed off. Will be taking my...

Really good customer service store representative went above and beyond to resolve my issue, I visited other boost with problems with my phone and all told me to contact customer service that they couldn't help me but the Reps at this store did everything and more to resolve my problem and i am more than happy with my results. i was able to get my phone fixed and i received an amazing deal on a new phone and...