Crate & Barrel Outlet — Local services in Dallas

3/31/2022: Expert tips in light of their recent policy changes:

Tip 1: Have one person in your party come early (9:00 AM) to wait in line. As 10:00 AM approaches, invite your entourage to skip the line so you can have more available hands to pull tags.

Tip 2: There is now a 30 min hold on items. And after a tag is pulled you will need to fill out a sheet with your info to hold the item.

**They don’t have enough staff to enforce this policy so I suggest grabbing tags and moving on- don’t stop to hand the tag in if you need to secure other items.

Tip 3: Seek help from anyone- except Mark. He lacks the ability to enforce any policy he may come outside to preamble prior to opening.

Tip 4:...

Stopped by yesterday early in the day. Not one single employee greeted us or came to ask if we needed help with anything. No big deal, it's whatever, we just kept looking around. What made us leave was the disgusting behavior of the old lady with short shoulder-length hair working there. It was very apparent her level of customer service is dependent on how you look. She makes sure to look you up and down and watch you very closely to make sure you're not doing anything "suspicious". If you plan on shopping here or just to look around, please make sure you are dressed to the nines. This will ensure you get the best service. Advice to the lady: Humility goes a long way. Humble yourself and do...

I came to buy. Had to wait outside in the cold wind because they are taking a political stand & limiting the number of customers in the store, I wore a shield in respect for political stand, upon entering I was told the shield was not acceptable and had to wear a mask. I explained that I already had C19 with in the antibody time period and that the mask was a health issue for me. Their response was: “Mask, No exceptions”. My wife was already in the store. I went in wearing the shield & carrying the mask... was approached by another employee to wear the mask or leave!

I didn’t buy, and will not buy anything in their stores or online from...