Subway — Restaurant in Dallas

In Dallas for appointments from out of town, almost dinner time and we are all hungry. Place a mobile order for this location. From the moment we went in to pick up the food was just ridiculous. The app let us know the food was ready. Went in to get it, the food wasn’t ready, then was informed that they don’t have the ONLY topping we asked for on the sandwich. The maker was extremely rude the entire time. Didn’t offer any kind of discount or a refund. Didn’t offer an apology. Didn’t offer any kind of resolution. Just smug and rude the entire time. And as everyone knows driving in Dallas at dinner time is not the place be. Took over 30 more minutes to find and drive to a grocery store to buy the topping for our sandwich. Very unsatisfied. Will never visit this...

I placed an order that was not even started! The time says they close at 10, I got there (the right address) and told the lady I had a pick up order and she was rude! My order was not even started and she argued saying she didn’t have any orders! And I can’t even cancel cause it says pick up complete when I didn’t get anything! Apparently she closed at 6:50 which if this is the case fix your google info and refund me my money! Yea it’s just 20 some dollars, but if you would have even took a second to be shown that I was correct and admit you failed to provide for the customer I wouldn’t care, but the rudeness and horrible customer service is unacceptable I paid already and I can’t get it back because you failed! I’ll never come here or use...

As a Subway manager myself I was horrified the service was poor, the store smelled & I added back paid to add bacon & was given an half a slice, but what took me out was when getting my veggies I asked for heavy olives & was told I’m only allowed 6 olives, I just didn’t know what to say store needs new staff & to learn how to keep the veggies fresh just looked nasty & sad, to say I was disgusted would be an...