Geek Squad — Local services in Dallas

Service rep was great. But corporate processes are horrible. First - they failed to order a part that any technician would have known was the issue, necessitating a second appointment. Second - the first appointment available was almost 2 weeks after the first call, and after ordering the necessary part, it was another 2 weeks. If I'd been without a major appliance for that long, it would beg the question whether the warranty was even worth what I paid.

The only reason that I'm having Geek Squad service my appliances is because I already bought the extended warranties. Next time will either not buy from Best Buy to begin with or will get service warranty from a different company. (And with this level of disservice, I'm frankly shocked that Best Buy remains...

Signing up for the Total Tech Experience? These Geeks are not what they used to be. Don't expect a time saving experience. Long wait times on their phone lines. They probably have good people, somewhere, but don't expect experts to answer the phone or visit your home. The operators/agents don't understand the different products, and often send the wrong trainee to try and help. If you use this service, you need a lot of time and patience. All very cordial, but ... Just not the same Geeks they used to be. :-( Not saying they can't solve problems on the second or third call to visit, but ... remember this service is billed on a...

Definitely should’ve looked for reviews first. Needed Applecare services for my cracked phone. I waited 50 minutes after my appointment scheduled time for someone to pop up out of the back. They then gave me 50+ reasons why they could not fix my phone- one being it usually takes 3-5 hours to fix a cracked front screen. Why let me book at 5PM, make me wait an hour and then tell me you can’t fix it? Waste of time. Didn’t seem credible, seemed like they just didn’t want to work on my phone. I don’t give bad reviews but I made an exception. ...