Polished Nail Bar — Local services in Daphne

First of all, I’ve been here several times and always have a good experience when I don’t get Hope. Hope does a rush job and is rude and condescending. I went for a pedicure, manicure, and a set of acrylics. Nancy did my pedicure and did such a phenomenal job. They were busy when I went in and I sat in a pedicure chair for 30 minutes. Nancy apologized for my wait. I wasn’t really upset because I didn’t have anywhere to be and she was so sweet. She did a great job and I have no complaints about her or her service at all. My pedicure from her was so relaxing. I have psoriasis and apologized to her about the flare up I’m currently having on my ankles. She assured me it was no problem at all. It can be an embarrassing autoimmune disease that is hard for me to control so it was nice that she was reassuring me.

Hope, on the other hand, was a different story. As soon as I sat down, she asked me what I did to my fingers and cuticles. This was embarrassing to be chastised as a grown adult by another adult. I explained to her that I have psoriasis and that it makes the skin peel and crack on my fingers and also makes my nails brittle. Flare ups are not something I can control.

She did nothing to prep my nails for a manicure and I definitely didn’t get a manicure. My cuticles were not pushed back or smoothed down. She did cut them down. She glued the nail tips haphazardly on and even had to reapply glue after because a couple of nails weren’t even glued all the way. When she applied the acrylic powder, she applied it a good 2 mm from my cuticle and when I asked her to go back and fix it, she gave me some excuse as to why she couldn’t do it and tried to blame it on my nails. She then used the drill to file them as normal. I was then shocked that she didn’t ask me to wash my hands after she filed and buffed my nails. Instead, she sprayed water on my hands, barely wiped off the dust, and began to paint them.

The polish bubbled up and was not smooth because of the acrylic dust. Whoever uses this polish next time will also have the same issue because she essentially contaminated the bottle with chunks of acrylic. As she painted my nails, she constantly corrected me on how to hold my hands and told me I wasn’t holding my hands in the dryer correctly. I felt like I was a child that kept getting reprimanded. She finished painting them and put cuticle oil in my palm and told me to rub it in. (That’s usually something the nail tech does.) She then told me to go wash my hands. As I’m finally getting the opportunity to wash my hands, I’m noticing that my nails are different lengths and there is so much acrylic built up under my nails that it is uncomfortable. I also noticed paint on the nails was not even and several of my fingers had paint on my skin.

Anyway, I go back and sit down with wet hands and ask for a paper towel. I then notice the washcloths to dry my hands and get up to grab one. She then rudely says, “That’s what they are there for.” After drying my hands, I ask her to fix the nails that are not the same length and use the drill to get the acrylic out from under my nails. She told me that it was my natural nail that was keeping them from being the same length but that “I do what you want. I fix but it your nail that make them uneven.” Acrylic nails can be made into any length. I want them short so there’s no reason that my two pinky fingers and middle fingers can’t be the same length. Fixing the length should involve filing it again and repainting the nails. She filed them and they were better but still uneven. She never used the drill to fix the underside of my nails like I asked. She also never repainted my nails after filing them so the edges don’t have paint and they are rough.

I finally go to pay and she charged me $10 too much. At this point, I was so tired of her that I didn’t argue over it. I just wanted to leave. I would have posted a picture but I went home and fixed the mistakes immediately.

I would go here again because I love this place but I’d stay far...

Totally dissatisfied! Went in to get chrome pedicure and fill...looks like a child did it. They have no idea how to properly apply chrome powder. So $113.00 down the drain!! Never going back! Rush Rush Rush....left with silver chrome powder all over me. Hopefully they will watch a video of proper application of chrome powder. I am a licenced cosmetologist with a nail specialty to boot!! Take your money elsewhere! Update..went in to speak to owner about it and hes too mad about the review I gave to make it right..no offer or refund..he Said he would have preferred that I came back in and let them fix it before I gave a review but obviously he doesn't understand how reviews work.What a joke! They dont even display proper licences for workers! Reporting to cosmetology board! I suggested that his employees watch a YouTube video for proper application of Chrome powder you do not put it on with your finger...duhhhhh Went back to talk to owner and he was RUDE and said he would have fixed it if I had not kedt a bad review! Obviously this guy has no idea how reviews work!! Karma is on them.. take your money somewhere that wont rush your services or treat you...

Went in Thursday for mani/pedi. Pedicure was excellent but lady rushed through my gel manicure barely cutting my cuticles! I also asked if they can take gel off without the drill and she assured me that would not be a problem! My nails were the sloppiest polishing ever! Polish all up on my uncut cuticle and began peeling immediately. By Monday, very little left so I went to have them soaked off and she refused to use anything but a drill even when I asked her not to! She then scraped off the gel leaving my nails rough! She should have noticed my ridiculous cuticles that she didn’t cut but no! She then had the nerve to charge me to remove that crap! Beware!!!!!

BTW— if the lady in the last chair sees this, I explained why I didn’t want gel because removing them with drill ruins nail beds and though you assured me you would not drill in removal, you still did even with my saying no to the drill! You kept assuring me you were taking off top coat! I want you to know that I have gouges in my nail bed so you not only can’t do a decent cuticle removal and paint sloppily! You also should have the drill removed from your hands because you...