Gut Reaction — Local services in Darien

BEWARE THIS BUSINESS MISAPPROPRIATES SAMPLES AND SELLS FOR PROFIT. HIGHLY UNETHICAL BUSINESS PRACTICES

As a prospective supplier, I provided Gut Reaction with samples of my product for the express purpose of evaluating them for a potential order. The owner, Chris, shared that he was “passing” on ordering my product. When I arrived at the store to retrieve my samples, they were on display at the register for sale without consent to sell or payment for the goods. Gut Reaction Tennis misappropriated these samples and sold/intended to sell them without any payment or agreement to purchase. Samples were provided for consideration, not for unauthorized resale.

I would strongly advise any potential partners or customers to avoid Gut Reaction Tennis at all costs as their business practices are highly unethical and, in this case,...

We stopped by to get the squash shoes. They said that we could wear tennis shoes for squash. So, we got the tennis shoes as they did not have the squash shoes for my son. It turned out that no tennis shoes should be worn on the squash court! My son had foot pain from wearing the tennis shoes to play squash and needed to change to the appropriate shoes. We were told by the coach it was the basics that tennis shoes are not able to wear for squash like indoor court sports as the sole is completely different. I am wondering why this supposed to be a SPECIAL racquet sports store confidently gave us such incorrect information. We spent close to $100 for wrong shoes and needed to get the appropriate shoes on Amazon, which was about half...

Poor customer support. I was a regular customer for years. Then, I had two racquets, both in good condition, restrung. One of the two racquets came back chipped from the clamp used during the stringing process. I pointed this out to Chris, who basically said not to worry. After a few months of normal play, the racquet developed a crack emanating from the chipped area. The racquet became unusable. I relayed these facts to Chris and asked him how he would like to proceed. After several additional e-mails by me, it became clear that he was not going to respond or to take any responsibility for this. I am disappointed (actually shocked) with this non-response. It is no way to conduct business and he has lost...