Helzberg Diamonds — Local services in Davenport

In the last 18 months, this store has so consistently been great to work with that I won't go anywhere else. An hour and a half drive each way, I'm willing to travel strictly due to how fantastic they've been.

They assisted in picking out the engagement ring, helped twice when a stone knocked loose, helped to get the matching wedding band. They were relaxed, and pressure free, while still being excited to assist me and made me feel like I was worth the effort.

I opened a credit card with them, after being suggested to by staff. It was pressure free, easy, and worth the time.

Joe, the manager, is kind and knowledgeable while still being laid back and helpful. His staff are all down to earth, knowledgeable, and willing to go the extra mile to help.

I've suggested the team here at Helzberg to multiple people and will...

This place has really went down staff wise these last 2 years. Zero customer service at this location, never answer the phones and can't even open on time. As I'm writing this, I'm sitting outside the store at 10:19 A.M when it says they open at 10:00 a.m. and the rest of the mall is open. For as much as we spend here, it would be nice to be able to talk to someone who is semi knowledgeable in what they are selling. Have had multiple issues with this store, finally dealt with corporate to resolve my issue on that but still have to come to the store for my inspections. I have to leave by 10:30 so if they aren't open by then, I'll be calling corporate again. This is seriously ridiculous, get it together Helzberg. Would give zero stars if possible. Sadly I'll be shopping elsewhere from now on. I'm done...

Certain employees not professional. I had a ring sized down for my grandaughter. It was still too big! She tried to place the blame on my grandaughter for this. She said "we will resize again this time" " good thing you have a warrenty" . I was already charged a bunch for this resizing. My grandaughter was almost in tears. This was an exciting gift for her Birthday that turned into her being sad. It also had matching earrings. Clerck could not find one of these items and insisted it wasn't there. She finally found when another employee stepped in. Also the the ceiling behind the counter is absolutly filthy! Cobwebs and dirt all over it. I will continue to do my shopping at Doland Jewelry in Davendort Iowa. I'm treated like a queen there. These chain stores suck. I should have...