Shoe Dept. Encore — Local services in Davenport

Horrible customer service from the MANAGER!!!! We weren't greeted when entering or asked if we needed help w/anything. Found the shoes & when we took the box up to the counter for the left shoe (kept in back). 2 female workers were at the counter, a younger one & older one w/tattoos. When we mentioned we would like the shoes & needed the left, the older of the 2 gave is the death stare & continued to scroll on her phone. Not even acknowledging us. As we stood waiting for the other associate to get back w/the left. This manager was very unprofessional & Shoe Depot should reconsider who they have...

Absolutely over this place!! Great selection of shoes, but sizes are rarely available and then went to buy a pair of Ariat boots and they were CLEARLY USED!!! Scuffs, broke in, sole dirty, and wanted full price. Offered to buy for 50%off and said, "can't do that" so infront of a full store I said: Then don't try to sell used shoes full price... !!! Walked out and spent $300 at a different shoe store in the mall. The service and quality at this store just SUCKS!! I get asking 50%was a lot, but she had zero shock they were even used. Never...

I’m happy with the shoes, and the prices but the cashier was rude. I had walked up to the counter to pay for the shoes and this girl with glasses and greasy hair just said “cash or card” in a rude tone. Was playing on her phone while ringing me up and maintained a rude tone the entire time. She just handed me my bag and went back to playing some dumb game, not a bye or have a good one. Some people just shouldn’t work...