Reference Audio Video & Security — Local services in Davenport

QUALITY and 2ND to NONE!! These are the words I choose to represent this company. I was referred to the company by the owner's daughter and I thought I would give them a try. I ended up spending quite a bit of money and it's well worth it. I could have easily gone to Best Buy or some of the other big companies, but this team truly represents customer service.

I bought a couple TV's about a year ago and they were very detailed on what their intentions were. In fact, they didn't want to discuss much over the phone. Instead, they thought it would be in my best interests to come out and take a look at what my vision and goals were. We (Cody from the Des Moines Store) sat down and drew everything out from the pricing, the setup and installation and further customer service after the sale. I'm in sales myself, and know how key communication is after the sale.

This year I had a couple issues and found Cody's number and called him. He still had my number and information in his phone. The conversation felt like we were friends and was nice to know that he remembered me. I scheduled a time for him to come out and he fixed the issue within 15-20 minutes and left. I'm sure it was annoying for him to make the trip after finding out it was a simple issue at hand, but he was totally cool with it.

Moral of the story, check this team out. You could easily be spending more money, BUT as I know, you get what you pay for in this world. Spending that extra dollar or two will go a long ways. And this team will have my business again when the time presents...

First of all I want to say how professional Brock and the team at Reference were. Brock contacted me back almost immediately and we got a meeting setup to take a look at how they could help us with our network at church and a new projector. The projector we had them install looks incredible, it's mounted beautifully, was done quickly, and again professionally. The Network was setup quickly and perfectly. Their work has made worship and other activities here at church more welcoming and more engaging. I would suggest working with them if you have the need or...

We built a new home in the past year and used Reference AVS to set up our surround sound both indoors and outdoors, in addition to all network capabilities. They worked directly with us as well as our builder in order to make everything a seamless process. Specifically, we worked with Brett to set up the design and plan, Jim to set up all the wiring during the process, and Joe to set up all the network equipment and explain how to use everything. The system is great so far and the follow up has been very prompt if we have needed anything afterwards....