Davis Furniture & Mattress Outlet — Local services in Davis

I wouldn't recommend going here! Super high pressure sales rep Omar told us that if we didn't purchase it the day we went he would not honor the price quoted to us. We needed the couches as soon as possible and we decided to go with him because we were able to customize our sectional and mainly because he said they had them in stock and it would only take 7-10 business days at the latest to receive our couches. We paid extra for delivery and set up and followed up with him every week just to get updates as they didn't communicate with us. After 2 week's of follow ups he told us that he had the couches but one of the additional parts We ordered for our sectional said was now on back order And wouldn't arrive until the end of March. At this point we asked him to bring what he had received and we would wait on the other part. He then switched up the story and said they were not in stock and offered to pick up the sectional that he had in the show room. (Which wasn't what we wanted, not the color we requested) He then offered a 5x7 rug for the inconvenience. He knew we were in a time crunch and offered us a refund.

When we got to the location it was still closed We were told to arrive at 11am for our refund, it was 11:20 and still no one was at the store. When we called he said he was 15 minutes away due to traffic. We noticed there was another couple there with a truck load of furniture and they started conversation with us and told us that they were also there for a refund and what they received was not what they ordered, the customer said they received damage furniture. I would recommend you really do your Research and that you shop around before...

We ordered a bed frame from them. There was no delivery or communication on the day they promised to deliver. after calling multiple times, they finally brought the wrong bed frame to deliver. When we pointed that out, first they said- "you were looking at frames like these in the shop", then denied it was the wrong piece adn then starting yelling at us and not listening; while accusing us of raising our voice. When we went to get our refund, Umar was yelling even more, didn't want to let us see the return receipt he was having us sign. He yelled at us to "get out of my shop" and we were actually worried about our physical safety standing in their warehouse trying to get our money back. Also, we initially thought of ordering dining set chairs from them but found the same brand/design online for 50% the price. I thought they charge more because they deliver assembled but they actually deliver in boxes, just like Amazon. Glad to not have ordered...

Seriously, please be careful with the shady business practices of this place. I really wanted to believe that the negative reviews here were one and off, but no.

We purchased a $1200 couch two weeks ago and were told it'd take UP TO two weeks to deliver and they'd get in touch with us a few days prior to arrange a delivery time. Since no one had contacted us, on Tuesday (4 days prior to the max delivery day), we called and they said Ashley Furniture still hadn't updated them on delivery to their store. Today is the expected delivery day, we hadn't heard from them so we called. They tell us there is a delay until APRIL to get our couch. We are not waiting almost two months for a couch so we tell them we want to cancel our order and they say that will be a 25% restocking fee for something that is THEIR fault. Beware of this place. Super shady. Will be attempting to go to small...