Kenwhirl Appliance Parts — Local services in Dearborn Heights

Frigidaire sent Kenwhirl to make a warranty repair on a 7 month old dishwasher. Asked for an after two appointment. When the tech called the day of the appointment to provide a smaller window he said he would be out between 12-2. Not the appointment time requested. We asked for a 30 minute phone call because of the appointment of being before two. Technician arrived at 1:30, we received a call on his arrival, not 30 minutes prior and were told because no one was home the tech would have to move on. Rescheduled an after 2 appointment again, day of the appointment the tech called and said he would be there between 12:30 and 2:30. Again not an after two appointment, requested a thirty minute phone call. We did receive a phone call, tech was a little late, but nothing to write home about. The service while he was here though is. He spent about ten minutes in my home. He didn't even pull the dishwasher out from under the counter, he said he would damage the floor if he did and that there was no way the dishwasher would come out. If it went in, it should come out. Tech ordered a pump and said he would be back to blow out the lines and install the pump, he also instructed us to pull out the dishwasher. Tech called the day of the appointment and said he would be here between 12-1:30, even though an after 2 appointment was requested. I had taken the day off work knowing this would happen. Tech showed up at 2 anyway... We had pulled the unit out for him to access the mechanics. Tech asked for a towel. If a towel was required he should have brought one. Any how, when he found the pump he had to call to ask how to replace the pump. Had he bothered to diagnose the dishwasher to begin with he may have had an idea of how to replace it. Can't learn anything about the mechanics of the dishwasher in ten minutes of staring at the front of a dishwasher. After the pump was replaced he informed us he didn't have the equipment to blow out the lines, wanted to come back the next day to blow out the lines. Remember, his initial plan of action was to replace the pump and blow out the lines and he showed up without the equipment to do what he said. I insisted the job needed to be completed today that 4 visits on 4 different days for one problem would be too much. Tech left and returned with proper equipment. He is currently blowing out the lines. Hopefully this will not be come a 2...

I have written less than 4 reviews (for anyone - even restaurants) in my lifetime, but this is completely appropriate. I have never had such terrible customer service anywhere (this far beats my worst restaurant experience). I called 1 week ago to get an estimate for what the service charge would be to come and service my washing machine. The rep on the phone informed me it was $50 for a service call, therefore I scheduled the appointment. The day of my appointment the technician calls me and 'warns' me of the service charge before he gets there, which I thought was nice. He directly communicated to me the service call was $80 and I questioned him because of the previous information I received from the head office (i.e. $50). I then call the head office and ask what the situation is and the lady said it is not $80 it is $100! At this point I am extremely frustrated because the cost has changed not once, but twice. I continued to question and they put me on hold and stayed firm with $100 and would not honor let alone the $50, but the $80 the technician told me 5 minutes earlier. The conversation continued and I received a call on the other line and the line got disconnected (they thought I hung up on them even though I was mid-sentence talking...). I called back after my other call got done (all I tried to do was answer and tell the person I would call right back, but it hung up so I switched back over to the line I just answered) and they said the ticket is now closed. The manager got on the line and said we won't service you (even though they told me multiple price levels). This was one of the worst experiences I have had. Please do not use Kenwhirl for any appliance repair (also my neighbor used them and she mentioned the technician doing the work had no clue what he was doing and she got in multiple arguments with their 'customer service reps' for similar things as I explain above). I wish this type of service...

This place and it’s staff are fantastic! I wanted to repair my Kenmore washer myself and after some time on YouTube I called them to see if they had the springs and suspension parts I needed. They did so I went up there. Bob, who works at the front desk, is incredibly knowledgeable and helpful. He knew exactly what I needed and recommended a couple other inexpensive pieces that would help solve my issue. The spin cycle was smashing I got he washer walls. I also mentioned an issue with the machine rinsing thoroughly and he recommended checking the clutch out. So after some additional time on YouTube I was able to disassemble and check the clutch. I even called a couple times with questions as I pulled it apart and he was happy to answer and offer tips and tricks to make my job easy. It was hard for me to determine it’s condition so I went back to the store for his opinion on the wear. We compared it to a new unit and determined only a cleaning was needed at this time. He gave me a few more pointers on re-assembly and I was on my way.

It’s rare these days to find this kind of customer service. Most places wouldn’t have walked me through a repair. Especially considering they do repairs and could have made a bunch more money off of me. In time, they will, because this will be my go to for my appliances. Bob is a huge asset to this company and does an excellent job educating the customer and being honest about what is needed. I would recommend this company to anyone needed parts or service based on my experience.

I’m grateful I...