Condom Sensation Denton Adult Novelties. — Local services in Denton

The service was refreshingly outstanding. The associate was not too pushy and not too distant. She answered my questions and provided the perfect amount of additional information to help me make the best product selections. Unfortunately, one of the toys I purchased (of course the priciest one at $51.99) didn't work straight out of the box. I completely understand the reason for no returns or exchanges and believe me, I do not want to purchase someone else's returned merchandise in this category and I don't want your employees to have to handle used merchandise.

With that said, I am now out $51.99+tax for a broken product and I do not feel comfortable purchasing anything battery operated from your store unless something changes.

Moving forward, I hope you can find a happy medium policy and perhaps offer to test products with customers, at the counter, before they leave the store. If a customer declines-that's their choice. If a customer wants to make sure their product works, you could offer to test it with them at the counter with either the customer unboxing and handling the product or your associates doing so. If the product doesn't work-as in my case- you could identify the faulty product, remove said product from your shelves, and perhaps identify a faulty line of products to not order again. A package of AA and AAA batteries and such a process would've saved me from feeling like I wasted my money with no recourse and would've saved your store from selling faculty...

Today was different. The store clerk Kiara was there. The atmosphere was different. I love this store but this person followed me around the store acting as if she was dusting each area I was in. I walked in asked for what I was looking for and within 5 min of me browsing she’s watching me. This was very uncomfortable. I can see if my activity was suspicious. I went to 3 different areas just to make sure I wasn’t tripping and nope I wasn’t. I knew what I came for and although I’d prefer to shop here. Today, I just couldn’t get into my zone as I usually do. I still give 4 stars bec this is the first time this has happened. Hopefully, this doesn’t...

Great selection of items from seriously scarily fun to light and totally party. Every thing I have purchased here has been quality and did what I wanted it to do and has the quality to last long term. The store is always clean and organized and the staff are all EXCELLENT. They can offer advise and help with selections if you are new to the shop and environment. They also take suggestions and listen when you offer your opinion on an item you think they should carry. Bottom line is I feel safe, respected and treated like a valued customer when I shop here, unlike other similar type stores that just want you money. Recommend you give...