Mariscos Sinaloa — Restaurant in Denton

Dear Mariscos Sinaloa Management,

We have been loyal patrons of your Buckner location for quite some time and have always enjoyed the food, service, and welcoming atmosphere. However, during a recent visit to the Denton location while passing through the area, we had a very disappointing experience that we feel is important to bring to your attention.

From the moment we arrived, the atmosphere was negatively affected by an employee who was loudly using inappropriate language and having a personal conversation on her phone within earshot of the dining area. Given the small size of the restaurant, it was difficult to enjoy our meal with such a disruptive environment.

In terms of food, we ordered two entrees—a ceviche and a seafood boil. The ceviche arrived first and unfortunately had a sour taste, suggesting it may not have been fresh. We brought this to the employee’s attention, and while she appeared frustrated, she did offer to replace it. We agreed to pay half since we had already tasted some of it.

The first seafood boil had decent flavor, but the shrimp were extremely rubbery and difficult to peel, indicating that they were not fresh. After raising this concern, we decided to cancel the second seafood boil we had ordered.

Despite the issues, we paid for all items we ordered and consumed. However, based on this experience, we do not plan to return to the Denton location. We’re sharing this feedback in hopes that it can be addressed, as we know the high standards your brand is capable of and would love to see that consistency carried across all locations

Estimados dueños/gerencia de Mariscos Sinaloa,

Somos clientes frecuentes de su sucursal en Buckner y siempre hemos disfrutado tanto de la comida como del ambiente. Sin embargo, durante un reciente viaje pasamos por Denton y decidimos parar a comer en esa sucursal. Lamentablemente, fue una de las experiencias más desagradables que hemos tenido, y creemos importante que estén al tanto de lo sucedido.

Desde nuestra llegada, el ambiente se vio afectado por una empleada que estaba hablando en voz alta por teléfono, utilizando un lenguaje vulgar e inapropiado. El restaurante es pequeño, por lo que todo se escuchaba claramente y esto hizo muy incómoda nuestra visita. Es difícil disfrutar de una comida en medio de discusiones y malas palabras.

En cuanto a los alimentos, pedimos dos platillos: un ceviche y un mariscada (seafood boil). El ceviche fue servido primero, pero tenía un sabor agrio, como si no estuviera fresco. Informamos a la empleada, quien reaccionó de forma molesta, aunque accedió a cambiarlo. Acordamos pagar solo la mitad ya que alcanzamos a probarlo.

Luego llegó la mariscada. Aunque el sabor general era bueno, el camarón estaba muy viejo, gomoso y difícil de pelar. También informamos de este problema y, ante la situación, decidimos cancelar la segunda mariscada que habíamos pedido.

A pesar de los inconvenientes, pagamos todo lo que se sirvió y consumió. Sin embargo, no planeamos regresar a la sucursal de Denton. Compartimos este comentario con la intención de que puedan tomar medidas, ya que sabemos que su marca ofrece un alto estándar de calidad y servicio, y nos gustaría ver esa misma consistencia en todas sus...

I visited Mariscos Sinaloa in Denton on a Saturday evening and, unfortunately, the experience fell short of expectations. I ordered a cocktail that turned out to be one of the worst I’ve had. It tasted raw and unbalanced — completely lacking flavor and depth, as if it hadn’t been mixed properly or was missing key ingredients.

Beyond the drink itself, the service was disappointing. The way I was spoken to lacked basic professionalism. I wasn’t expecting overly formal treatment, but a courteous and respectful tone is the minimum standard, especially in a customer-facing environment.

Mariscos Sinaloa has potential, and I understand that busy weekends can be challenging. However, both the quality of the drinks and the way guests are treated need improvement. I hope this feedback is taken constructively to enhance future...

We went on a Wednesday during lunch. The food was good, it’s a bit pricey but that’s what’s expected when buying seafood. The owner was very friendly to us and very attentive, asked how we were doing and was very smiley. There’s not much space to stay and eat, there’s around 6-8 tables. They have a TV were they play music so the environment and...