Denton Camera Exchange — Local services in Denton

The owner of this establishment is extremely unprofessional and I was verbally attacked during my last visit. Up until my last recent visit, I had encountered only positive results at DCE. When I dropped off some film two months ago, I was informed that it would take a while (he didn't know how long), but that he would call me when it was ready. He took my phone number and I left. I waited patiently, hesitating to call because I didn't want to be a bother if it was not finished yet. Finally, after 2 months, I called and was told it had been ready a while. When I asked why no one had called me, I was given the excuse that they were "busy" and didn't get to it. So, when I went it, I mentioned it calmly again, during which time Armand proceeded to get angry very quickly, yell at me, and call me "sweetheart" sarcastically and tell me not to tell him how to run his business when all I did was say that it would have been nice if someone had called me when that was what I was told would happen. When I finally gave up the argument (I had not yet raised my voice) he continued verbally harassing me until I informed him that he was the only one talking anymore. This establishment is run very unprofessionally, and the owners are very disrespectful towards...

Denton Camera Exchange is an actual haven in Denton for camera needs! Walking into the store and being able to just talk to Armand about troubles I'm experiencing with my DSLR is so much more accessible than going to a store that may even charge me for just a consultation.

I was having trouble with my camera not picking up audio from the external mic I was plugging in. I googled it, asked video friends, even went to geek squad at Best Buy and everyone kept telling me there must be something wrong with the camera and left me with no solution.

After hours of searching stores and online for help, I went to DCE and Armand said he would scope the internet and tinker with it overnight. Especially being on deadline for work, I was desperate! Not even two hours later he sends me a message saying he figure it out. I picked it up in the morning, tested it and was so gracious.

Denton Camera Exchange is truly a lifesaver. Trust me when I say before you go to an expensive repair shop, take your camera to Denton Camera Exchange because Armand's will to help you out will save you...

I called to confirm that they developed film at their store. The guy responds with sort of a grunt, not signifying a confirmation nor denial. I respond by asking if he could clarify what that sound he made meant, and then he responds with a half-hearted “yeah.” I then go on to ask him the “estimated time for the completion of the development, and he once again answers as if he doesn’t care whether he gets my service or not. He says, “eh, I don’t know. I’m working on [a back log of film] so maybe about a week or two . . .”. Keep in mind that the tone of his voice mixed with his lazy wording is what gave me this impression. I mean, come on. If you’re going to provide a service at least pretend like you care. Why would I support a local business that shows no signs of pride or concern for their potential customers? Unfortunately, I don’t know many store in the area that develops film. But I refuse to give my money to a person who doesn’t care about, well,...