Appliance Factory & Mattress Kingdom — Local services in Denver

June 9 I bought a "demo" Bosch 800 series dishwasher with a price of $629.99. I was told it was in "pristine" condition as a demo model. I made certain to pay for a full warranty as well at the price of $224.00. We picked it up the next day on the 10th. Sanctorum LLC construction did our cabinets and as a result we asked them to install the machine for us. On June 12th they installed the machine which seemed to work at first. Thursday June 12th in the evening and despite powering up it began not only to leak but also to beep constantly, we had to shut it off and unplug it because it kept on beeping even after it was off powered off. There was considerable leakage before we finally shut off the water supply as well. Saturday June 14th I called AFMK and told the person that I had originally spoken with that the machine is not working, I mentioned the symptoms and he stated that I needed to call Bosch directly. I contacted Bosch and spoke with "Jennifer" and after gathering information on the machine she stated that there was NO factory warranty on this machine because its manufacture date was 2019 and that Bosch would not directly cover a machine that old. I called AFMK and relayed this message to the original salesman, he stated that I would have to call back on Monday when other parts of the company were open. On Monday June 16th I contacted Brandsource at 9:22am and had to leave a message, at 1:25 pm I was called back and I explained the situation to the person taking the call. She tried to state that I had to call Bosch and I explained to her that I had already done that and that was told that they refused to cover the machine because of its age. She then stated that I had to wait to have management get "approval" to cover a warranty that I had literally just purchased. At 3:04pm I was contacted back and told that they would schedule a repairman out to look at the machine. The scheduled time for their arrival was June 19th between 3:00pm-5:00pm. They arrived at approximately 4:38 on that date and looked at the machine - diagnosed with bad inlet valve. On 26 June they scheduled to have the repairman come in on Tuesday July 1st between 3:00pm-5:00pm. He stated the main board that had failed and his words were, "we'll have to see if that's all it needs at this point". On Wednesday July 2nd I sent an email to the local AFMK. I added the notes that i had taken to this point. I'm was concerned enough that I did contact the "presidents hotline" both the day before and that morning and hadn't received a call back so I emailed them. It was suggested that I send the above information to the email address of AFMK, I sent that at 10:45am on July 2nd with no direct response given. At 2:23pm I received a text from Brandsource informing me of reschedule. Monday July 7th, as of noon we've heard nothing from the local manager and nothing from the corporate "hotline". Last communication with the company was the text from their repair company. I contacted AFMK. 10 July - Technician arrived on time, completed the repair, and machine began working normally. MUCH of this frustration could have easily been avoided had the machine been tested in the showroom or shop. This was both a frustration to the customer, me, and the company and does not bode well for reputation and machine reliability, which I'm sure Bosch would like to always improve. Positives - Machine was quite inexpensive for an 800 series. Warranty repair was finally done, technician was GREAT. Machine NOW works well. Negatives - Machine NEVER should have left the showroom without complete testing. From purchase to working machine was literally a month. Age of the machine should have been brought forward in the sale information. Brandsource needed "approval" for a warranty repair that was purchased barely a week before. I NEVER received any response from the 'presidents hotline'. Overall, we're glad to have the machine working. It was a frustrating experience. I don't like posting negative or neutral reviews, this situation...

I never write reviews, but I just had to here. I ordered an in-wall AC unit from their sales guy, Kevin. We went back and forth for 30 minutes to make sure the unit I was ordering would exactly replace my existing unit---same voltage, BTU, size etc.. He assured me it was identical except that it had higher power cooling. He told me I would get a $100 discount because the unit was out of box and had two scratches on the back, which I wouldn't see because the unit would be in the wall. He said it would be delivered on Friday and that the delivery guys would call me the night before to set up a time. They didn't call me, but fortunately I was home when they came. After they delivered the unit, I opened the box and saw that the unit was banged up in multiple places, seriously dented in the back grate, scratched throughout, and five years old (according to a sharpie on the metal). As if that weren't bad enough, the plug was wrong, so the unit wouldn't fit my outlet.

I sent Appliance Factory pictures, they said they'd pick it up but couldn't until next Wednesday. I had to live with this giant AC unit in my tiny apartment through the weekend and half the week. Then on Tuesday no one called to confirm the pickup, and on Wednesday no one called. The delivery guys came, apparently, and didn't call me to let me know they were here, so then they left! I called Appliance Factory at the end of the day on Wednesday and they said they'd talk to their manager. It's been a week, I have to bump into this AC unit every day walking around my apartment, I'm out $600, and the manager just told me they wouldn't be able to do another pickup until Monday, so another five days from now.

If you're shopping here, it's easy to be fooled because the sales guys are awesome. Everything falls apart from there. When I called AF yesterday about the pickup situation, even they admitted that delivery was awful and they couldn't get ahold of them most of the time. So... why don't they try a different...

I bought a fridge, stove, and dishwasher here with a promise from my sales person that he'd give me a call in a few days to schedule my delivery. After waiting almost two weeks to hear from him, I got fed up and called to cancel my order so I could buy two of the pieces from a big box store that had them at lower prices/immediate delivery. That's when I learned the stove I ordered was supposedly a special order (keep in mind they had a version on the floor and it's a stock stove at every other retailer I'd shopped). My sales guy said I'd have to pay a restocking fee for canceling this order that I hadn't even received yet. This surprise "special order" was probably the source of most of the problems I had here, but there was no way to tell when I paid because the sales order listed the item like everything else (that were stock items) and my sales person never told me. I ended up not canceling my order and getting a delivery scheduled--but then that first delivery was canceled and no one told me about it. At that point I was waiting for Ashton Kutcher to pop out and tell me I'd been punked. But no, this was real. Eventually my stuff got delivered and I got a price match on the lower price I found for the stove. But it took a lot of calls--and even those didn't work at first because I talked to my sales person, who refused to/couldn't help, or apologize for leaving out the most important parts of my order. The store manager was helpful and genuinely seemed interested in fixing things, but I feel like you shouldn't need to ask for special attention or write some whiny review to complete an order for basic kitchen appliances. Given the hassle of getting this stuff from the floor to my house (and even the delivery guys didn't level my appliances--so make sure you double check before they leave), I am not sure I...