Shoe & Sneaker Barn — Local services in Denville

I was in the area for work and went here to purchase a pair of sneakers. I specifically asked if they were returnable and all I got was a curt "Yes". After trying on at home and finding them a little tight, I went to return them a couple of weeks later when I was in town again for work and was informed of a 7 day return policy. When I said I had not been told this, I was told "Oh well, too bad." I am now stuck with a $140 gift card to a store I never want to set foot in again. I like to support small businesses, but this kind of service will just drive me to the internet and drive them out...

Boy, have times changed. In bygone days, when you went into a reputable shoe store, you sat down, someone measured your foot, made suggestions and showed you their stock. Once you made a selection, they helped into the shoe and made sure it fit perfectly. You were made to feel important. Well, I guess those days are gone at the Denville location. The owners were too focused on the stockroom then their customers. Short of flipping a coin, they decided who would wait on me to no avail. I walked out...

Walked in looking to potentially purchase 2 pairs of Sneakers/shoes. Was met by what appeared to be the Manager. She appeared to be as interested in helping us pick out what we were looking for, as she was to want to catch the flu. Never offered to have us consider something else similar to what we were looking for (which she abruptly told us that she, first never hears if, then said they don't carry). If this what their definition of Customer Service is all about, im surprised that they are still...