DHY Motorsports — Local services in Deptford Township

I hate to do this but this is not how you treat your customers.. I just stood in line for over an hour to get signatures. Not a big deal, but I had the intention of getting all the Yahmaha riders to sign my number plate, which doesn't take long at all. I was told only one signature from only one person at the table (only one group of people actually could get 1 signature), I questioned it at the signing table which turned into an argument between staff and I. Staff yelled at me and then laughed and embarrassed my girlfriend and myself infront of the riders and people around us. Not one person cared enough to just allow the signing and apologize on how they acted towards us. It only would of taken a few seconds to have this done and then I would of been extremely happy. You had a lot of people get multiple signatures that were in front of us and then decided to changed the rules all of a sudden to speed it up and act like our time doesnt matter. I get this is not fully on DHY and timing was probably an issue but you guys hosted this event and this is not how my girlfriend and I wanted to be treated and this is not the customers fault who wasted hours of their time and money. I am a huge paying customer and actually bought over $100 worth of stuff on this day. Unfortunately, this will be my last time here. I will be taking my business elsewhere and will be spreading the word on how rude the staff is. Atleast Eli Tomac and Cooper whispered that they apologize for that. What a joke this day was, extremely disappointed with you DHY.

Reply: The event should have been planned accordingly. I can understand that issues may happen, but the way my girlfriend and I were treated was completely unacceptable. Like I stated before, you guys lost a good customer. Thank you...

I would have given 5 stars if my situation didn't happen like it did.......I've recently bought a new (used) cruiser, and brought it in to get a oil change and "inspection" of the bike to make sure everything looked good. Also to replace a broken nut on the crash bars. I'm not a professional, so that's why I brought it here. $125 for labor to do an oil change & inspection, seems high, but I'm paying for safety & the knowledge of these "professionals" so I'm cool with it. Now i know an oil change takes maybe a half hour, so assuming these guys spent 30 mins inspecting my bike, why was I told (after i paid mind you) when my bike is being dropped off to me at the curb...."oh your clutch has some play in it, looks like the clutch collar is missing". Like seriously?!?!? i just paid you money to inspect my bike, and you have to ride it to the back. The clutch problem is the first thing you should have noticed lol. The atmosphere and people seemed ok, i wouldn't say friendly or welcoming necessarily, but just OK. This really bothered me, and leads me to believe that my bike clearly wasn't inspected. I feel as if i was charged a half hour of labor for nothing cause it clearly showed by the tech who gave my bike back. I hope the right people see this and can hold someone accountable there. If there was a problem with my clutch, i should have been called and notified. Not told after I pay ( for the exact services you robbed me of) and the bike is being given to me. Shows laziness and a lack of pride in their work.

PS- i did ask if this was something I can do myself, and he said it was easy (again, that annoyed me cause i just paid you to do a job). The part is $7 and I'm going to figure it out myself, no way in hell I'm paying another...

My wife and I purchased a brand new 2017 Yamaha YZF50 for our 8 year old son less then 12 months ago. We brought it into the service department to get checked out because it was running sluggish up steep hills. Don, from the service department, told me it needed over a thousand dollars just in parts not including labor! When I explained to Don that I wasn't willing nor do I have this kind of money to put into repairs for a kids ATV that was less then 12 months old and barely cost as much to begin with, ($1800 new) he became very angry and rude with me. Don told me he wasn't going to put our sons ATV back together if I didn't pay for all of his costly repairs and that he was going to make me come in, stand there and watch for an hour and a half while his service department puts the ATV back together. He also told me I was being dishonest about the ATV being in running condition when I brought it to him and that people lie to him and his service department all the time. I then placed a phone call to Donna the owner. Donna made very light of how I was treated and talked to by her service manager Don and not once did she apologize for it but she did tell me I could pick up our sons Yamaha ATV assembled without having to stand there for an hour and a half and watch. She also recommended my wife and I pay the costly repairs Don wanted. (No thanks!!). We did get our sons 2017 Yamaha ATV back and it runs but it is still not running correctly. We paid $150 for a extremely high estimate and a lot of hassle and disrespect from DHY. We placed a phone call to Yamaha Motor Corporation directly and they apologized and told us to bring it to another Yamaha dealer. Goodbye DHY! ...