Absolute Electronix — Local services in Derwood

Absolute Electronix

Good and very bad experience.

The Good is, Had a $1,300 dash cam job installed. Works great, owner and tech seemed very knowledgeable. Given I was purchasing a high end piece of equipment.

The bad came when I asked if they installed hardware pieces like a front lip or other cosmetic equipment. To which the gentleman at the front desk said they would look at it and was pretty sure they could install it. Even Showed me a corvette that they had recently installed a front lip.. for me this was a lip I was providing. Mind you, the lip was previously installed on the car for over 4 years with no issues. but I had taken it off to get repainted and just needed it reinstalled. I would have went somewhere else but wanted to give them business since the came highly recommend for audio and electronic installs.

Long story short I was driving on the highway and the lip came off nearly causing an accident. I called and left a Vm. No call back, a week later I went by the store owner wasn’t there. The following week heard nothing so I called... I was told that,(1) I must have pulled it off myself, (2) that they used only OEM parts (plastic bumper clips), (3) that someone else must have driven the car And hit a curb to loosen the front lip, (5) that if it was truly lose it would have came off sooner, (6) I must have hit something on the highway.. made up all excuses before even looking at the car.

The incident was recorded on the dash cam they installed. The truth is, The equipment was simply installed improperly with plastic fender clips, which where not strong enough to support the weight of the lip and forces from driving (vibrations, high speed down force etc)... And it came lose from the either the normal driving vibrations or down force generated at higher speeds. I had only driven the car 3 times since it was installed, once on the highway when it came off. the car is garage kept and No one else drives it but me.

I can take ownership that I did not do enough research on other hardware installs outside of the Audio and electronic components they provided. And perhaps I should have brought the hardware to install it other than the plastic fender pieces they provided.

This is not to bash the other great work they specialize in and I was referred to them Because of it. but maybe reconsider if you need hardware installed that might not be their specialty.

Overall more than satisfied with the camera but disappointed in how the front lip issue was handled. I was blamed and basically called a liar. And the owner said “In the end his opinion is the only thing that matters in this case” Probably will not be giving them any further business on the account of the customer service, accountability and professional courtesy to admit when you make a mistake.. luckily it’s just a front lip and nothing crucial in the big...

The owner fixed a problem I had with my car for free because it was an easy fix, and he figured out a problem that two different dealerships couldn't figure out.

My factory-installed alarm system had been going off at random times of the day and night, which is not good for sleeping kids or making friends with the neighbors. I have an older vehicle, but it works well and it's paid off. Other than the alarm issue, it has been a good car for me. I just wanted the alarm to stop going off, and I didn't care about having a functional alarm system.

Unfortunately, there wasn't a specific fuse for the alarm. To stop the alarm from making noise at night, I had to go into my fuse box and pull the fuse for the alarm every time. Then, I'd have to replace it again before driving it. It was inconvenient.

I had paid a little over $600 on 3 different occasions to have two different dealerships try to address the problem with the alarm. All I wanted was for the alarm system to be disabled, but the dealerships kept charging me to swap out door and hood sensors, which didn't solve the problem.

I went to Absolute Electronix and explained the problem. The owner looked at my car with me for a few minutes, and he genuinely listened to my description of the problem. After listening to what I had to say, he showed me a specific sensor that was probably causing the problem, explaining how the design of the sensor made it prone to malfunctions. He disconnected the wire for that specific sensor and told me to come back if I had any issues. When I asked the owner if I could pay him for his time, he told me he would rather make a new friend instead of charging me for the fix.

Two months later, I haven't heard the alarm go off at all, and I still have full use of my horn and locks. To me, they were an honest, hard-working shop with genuine expertise. I will definitely go back if I need any electronic or audio work done on any of...

Drove 4 hours to the shop listening to a substandard premium car audio system. Arrived and said hello. They said, “Give me the keys and get in the passenger side”. Off to the metro station to get me to Union Station to return home via Amtrak. I said thank you and they said see you. Had a nice ride home on Amtrak. 10 days later, back on Amtrak and then the metro to the shop. Since was about ½ mile, I walked. They were almost finished putting my wheels together and told me to go for lunch at this joint. Excellent lunch there. Time to leave and Ata did a quick tune. A few cosmetics need to be done later. Drove 4 hours back home, but something needed to be corrected. Called the next day and after talking with them, I needed to go back. Hmmm, since I need to break in the speakers, here is an excellent opportunity to do so. Went back 2 days later and boom, Ata made the adjustments. In and out. WOW, that made the difference. I could only imagine once the speakers a broken in for the final tune. Came back 2 months later. They took some final measurements for the cosmetics I needed, and Ata did the big tune. While I was waiting in the shop, I think these guys are funny than Soundman on the West Coast. Enjoyed the show. Drove back home listening to a real custom premium car audio system. Happy as a ……. Came back 3 weeks later to have the final pieces installed. Just amazing craftsmanship. Ata did a quick adjustment because he did like something. While he was doing that, I watched another shop show. Came back 4 days later to get some lights installed and some other goodies that I liked.

With that said, it was totally worth it for me drive 4 hours and back to get this system installed by Absoulte Electronix. Professionalism and craftsmanship are outstanding. Now, I have to find an excuse to go back without...