Arona Home Essentials Des Moines — Local services in Des Moines

The absolute worst, humiliating, horrible experience I ever had with any store or finance company in decades of dealing with such! The store in Des Moines actually contacted personal references and asked them if I had the ability to pay for such an agreement as well as where I lived. I gave the store my landlord and employment references which should have sufficed 100%. As well I gave them an up date ADP Payroll statement from the previous week with current substantial weekly gross payroll, etc. Current and valid commercial drivers license with the same address. The store actually divulged to family members I was attempting to rent furniture. Same to long term friends of which, I received immediate phone calls trying to loan me funds because they assumed I was in financial hardship status. I called and questioned the store as to why they did this. Their response was very defensive, dominating and unapologetic. They attempted to overtalk me and never once tried to straighten anything out.

I went to the store and once again questioned their horrible and humiliating business practices. Same response. I demanded my agreement be cancelled and the return of my hard copy drivers license, ADP Payroll statement and signed application and documents. They refused and said all documents were sent off property. We cancelled the agreement and of course I lost over half a day pay from my employment because I had to come off the schedule to be at the house to accept the delivery of furniture. So I lost about $190.00 plus the gas money back and forth to the store.

When I was at the store inquiring about the reference events with their personnel, one of their employees was eating chips, leaning against the wall behind the counter and outlandishly snickering and shrugging his shoulders blatantly. Seriously what a complete joke! I can only assume they have zero value of their customers who 100% support their store and choose to do business with them? Hard to fathom in today’s economy, seriously!

I called another Aaron’s store in eastern Iowa and inquired about the practice of them engaging in with divulging to personal friends and family members regarding renting furniture and asking them if you have the ability to pay for such and about where you live. That employee told me they are not supposed to do anything of the nature. She gave me a phone number for the regional manager named Justin, but he never called me after I left him two voice messages.

Please think about doing business with Aaron’s. There are terrific rental stores out there that have respect and value their customers. ...

My payments due on the first of the month. I usually pay cash but my hours have changed at work. 3 months ago i knew i wasn’t going to make it in so gave them my card number and they automatically put me on auto pay. Caleb Told me it’s a requirement for new customers. Mind you I’ve already been with them for 4 months. I asked a woman to take me off auto pay in January she said she’d do it. Then in February i was charged again early that morning before they even opened. I called again later in the day and was rude at the fact that they automatically charged me without my permission and that’s when Caleb told me because i was new i had to be on auto pay. I wasn’t told that when i signed the lease and was paying with cash. So canceled my card and got a new card. Like i said before my work hours have changed, i pretty much work the same time they are open. I haven’t been able to go in and make my payment and they have been non stop calling but this would have already been resolved if i could just make my payment over the phone with my card and not get put on auto pay without my consent. If my account was to have a card on file and be on auto pay then why wasn’t i informed of this the day i signed my lease? Or why didn’t they have me pay with my card that day as well? Very bad customer service and they are real good at lying. They call and leave messages saying please give us a call so we can resolve this matter, but they sure didn’t want to resolve the matter about my card being charged the day i asked them to reverse the funds and that i was coming in later that day with cash. They told me if they reversed the funds they would have to come pick the bed...

HORRIBLE experience. I call because I needed a new tv. Told the lady what size I wanted and all that, she says she found me such an amazing deal on a tv, it said used but was basically brand new bla bla bla. We go ahead and pay the down payment or whatever. We go up to sign the papers. I ask if I could just take tv since we was up there already but they said they dont do that because of issues they have had before. Ok no problem. Delivery day comes and the tv is wrong. It was VERY used and not the right size at all. So I called. They dont even have the tv that I had originally ordered! They said I have to take the tv they dropped off to the other location which is further away in 2 days when they open since it was a weekend. And then while im there I can also pick up this other tv she found us for close to what we was going to pay for the other one. Even tho they told me before I couldn't. Well that day comes, i get there and nobody is there. Says to go to other location. Once we get in the lady tried to argue with me about the tv. They...