Polish nails spa — Local services in Des Moines

So to start, this is a very clean lovely place with a large selection of services, polish colors (including shellac and dip powder) and front end staff is friendly and welcoming. However I do have a few issues with this place and decidedly will not ever be returning. I have only been in twice, once on opening day and then again on May 10th for a fill at 10am (both times I was with my friend). Opening day was kind of a nightmare. We set an appointment for 10am and didn’t get seen by anyone until nearly 2.5 hours later after we had watched people arrive after us continue to get helped and seated first. There was a lot of confusion at the front desk, everything was all over the place but I mean it’s opening day - I totally get it, still have to find your flow. The man that ended up doing my nails seemed overwhelmed with how busy it was and was pretty rude and rough with me - each time he would finish doing something on one hand he would literally throw my hand down or towards me to get it out of his way. I just chalked it all up to opening day stress moved on. We thought we would give it another shot so we booked our fill appointment and came back May 10. 2 of my nails had popped off a day or two before the appointment so it was needed! I go in, we were seated on time to get started - it was a much different scene this time. Very laid back so I enjoyed that part! So as she is doing my nails she decides to take off a few more nails and just redo them. I want to stress that she worked to get them off, they weren’t ready to pop like the others were. She said since she is redoing most of my nails at this point she will write down to just charge me for a full set instead of charging me for the refill + a fee for each nail she redid. It was too late now so I said ok! She was very rough on my nails and sanded off the skin around a few of them and kept going even though I verbally said I was in pain & to please go a little easier a few times. She technically put alcohol on them, but not in a “oh my gosh I’m so sorry here let me do something to help you” kind of way, she was just finishing up the shellac. Once we were all done and I got up there to pay - a different lady rang me up and charged me for the fill + a fee for each nail instead of just charging for the full set so the bill, even with their 20% off discount, was astronomical. Right then and there my friend and I both decided we would never return. Flash forward to June 12th and those nails were NOT coming off. Nothing I did would make them budge and my nails were starting to hurt pretty bad. I went into a higher-end, less abrasive, AMAZING nail place that I frequent (and will never betray again) and it took them 3 HOURS to soak the nails off. 3! Even they were like: what did they do to you?! My nails are still super sore and very brittle. So, long story short: Staff can be rude / rough, they don’t offer first aid if they create an open wound, they charge for every single little tiny thing, and I don’t know what the heck they used on my nails the last time but in the 15ish years I’ve been getting my nails done at all sorts of different places I have never experienced...

I really wanted to like this place, but me and 3 other friends/family have had less than pleasant experiences so far. First, my partner and I wanted to get manipedis for our anniversary. They cut my partner's wart on his foot and caused him to bleed out for a few minutes. He has warned the nail tech twice about it but it still happened. Yes, it was an accident, but he has gotten many pedicures elsewhere that have had no problems before. Then, the gel manicure I received started peeling after 4 days, and had many sharp edges. When I got it removed I and found a lot of peeling nail edges that were never a problem at other nail salons. Third, my cousin got a dip manicure. A week and a half later she goes to an urgent care to get an infection drained. The doctor confirmed that the likely culprit was her recent manicure. The same cousin then took my niece to get a manicure for prom and tried talking to the salon about her infection. The salon denied that the infection could be them and offered no compensation or apology of any sort. My niece was in the back area receiving her manicure and overheard all the nail techs whispering about and infection, then stopped when they realized she could hear them. Afterwards, they charged my niece full price even though they were still advertising their grand opening discount.

TLDR: this place is cute and has a good selection of colors, but it's definitely a new business with a lot of growing to do before I will ever consider...

This place is horrible. I had an appointment for 11 today. I walk in at 10:45 and try to check in. They tell me I don’t have an appointment because they never had a chance to confirm them on Facebook. Not true. I made this appointment 5 days ago and have the messenger conversation saved to prove it. They tell me they will work me on in. Two and a half hours later my pedicure and shellac manicure are done and done very poorly at that. I pay and then ask to speak with a manager. Twenty minutes later someone comes up to speak with me who is quick to offer excuses and my money back. I suggested that instead of being so quick to permanently lose customers your first week open maybe you should offer me a gift card. Mabe they can redeem themselves in a few weeks. She looked at me like I was crazy, but did give me the gift card. I’m pretty sure this a a case of a young girl spending daddy’s money to open a nail salon. She has no business sense and no customer service skills. I am still deciding if it is worth my trouble to even use the gift card. I will update this review is and when that happens.

5/15/19 UPDATE: I gave Polish another chance tonight and am so happy I did. In the last 3 weeks they have really gotten their act together. Tonight they were on time, friendly and efficient. My nails and my toes are gorgeous! Thank you for the...