Rooms To Go — Local services in Doral

So I went to this place to buy a mattress, I tried a few but one caught my attention. I purchased it and it was delivered on a well timely manner. Upon opening the mattress it no longer felt like the one I tried at the show room. I was told since people are constantly lying on it that’s why it felt comfortable. I’m like really!!!! So I gotta take people to my matters to lay on it so it can get soft? So I’m here dealing with massive back pains and my wife is pregnant, I’m allowed to change it for another one that’s costing me almost 400.00 more. But there’s a restocking fee of 100.00 and I gotta pay for the new delivery l 69.00 plus tax that includes removing the old one. Mind you I paid 700.00 cash and not I’m out of almost 180.00. Which leaves me with what the mattress cost me. The manager assisted me To see if the mattress was another one and not the one I had chosen, I took it upon to go home and take a picture of the tag he saw it and said it’s the same one as the one in the show room, I’m like ok so I gotta now deal with my loss and sleep uncomfortable? He says there’s nothing he can do to waive off the restocking fee or the delivery. So if you’re reading this please ask them How Many people laid on the mattress before you purchase it so you don’t get conned out of 100.00 restocking fee nor re delivery removal fee.. I was also told by the new salesperson that the mattress wasn’t made for me and my wives weight. I’m like really so Our weight makes the matte hard as a rock?

UPDATE so I got an email and I was told that their policy does t help me out at all and that my complaint is a customer preference, so I now have a hard mattress and I have to...

I recently had the pleasure of shopping at Rooms To Go and was fortunate enough to be assisted by Jorge. From the moment I walked in, Jorge's patience and expertise were evident. He took the time to understand my budget and worked diligently to help me find the perfect couch.

Thanks to his guidance, we were able to lock in an incredible deal. I also decided to purchase the warranty protection for my new furniture, which I highly recommend to anyone looking to protect their investment.

One of the standout moments was when Jorge brought out a tape measure to ensure the couch would fit perfectly in my new apartment. Given the narrow elevators in my building, this attention to detail was invaluable.

The couch I chose is not only the right size but also absolutely beautiful and elegant. I couldn’t be more excited about my purchase! A huge thank you to Jorge for being such a gentleman and for his exceptional assistance throughout the entire process. I highly recommend visiting Rooms To Go and asking for Jorge if you're in need...

I have always gone to this rooms to go store specifically and have never had a problem EVER. This last time I got all new furniture for our new entire residence. The day I purchased my furniture I left the store with no paperwork because I was told I would get copies when it is all delivered. After I got my delivery, I notice there was things I never told my salesperson about. My initial thought was ok, wow, look how nice! I got a free mattress protector and memory foam pillow since I spent over $10,000 on furniture. Come to find out later they were actually charging me more money for these things. Now I am stuck with about $300 in things that I never said yes to. I am appalled at the lack of empathy from Rooms to go after many years of me being a loyal customer. I will NEVER EVER spend another dollar with them on new furniture again. Now I have to get new furniture for my daughter's room and I will be looking into another furniture store. Any...