E G Landis Jewelers — Local services in Douglass Township

It makes me so sad to write this because EG Landis was always my go to jewelers since moving here a few years ago. Unfortunately, today’s experience made them lose me as a customer. I had my platinum engagement ring resized here approximately 2 years ago. I paid a premium price for resizing due to the material, which I did not mind because they had on site repairs. Yesterday, I noticed that my band had separated where the jeweler soldered it during resizing. I brought the ring back in to the shop to see what they could do and the jeweler told me that he would charge me $150 to have the ring re-soldered, not resized just soldered together where it came apart from their previous work. I explained that the ring was resized at their location and they said they would not fix it because it looked “worn”? Granted I do wear it everyday, but I’m a teacher not a construction worked and I intentionally got a platinum ring so I would not run into issues like this from everyday wear. The jeweler then went on to say the band was too thin and that’s why it came apart too? If that was a possibility I feel as though it should have been explained to me before the first resizing and I probably would have chosen not to have it done. Overall I am very disappointed with their customer service and customer loyalty. This is a great jeweler unless you ha e any issues with your jewelry. I will be changing jewelers to one who respect their customers and honor their work.

Update: I attempted to reach out to the store after processing my initial negative experience and my message was read and ignored. This further confirms my dissatisfaction with the store as well as their lack of customer service. Be very careful when working...

I want to start by saying the young girls there are very helpful and nice, the elder male jeweler on the other hand is absolutely horrendous. My husband came to get my vintage family ring cleaned before proposing and he was told to buy me a new diamond. I later came to have the side baguette tightened. The jeweler said 'I can do it but I might scratch your diamond and I am not liable" I asked well do you think it doesn't need to be tightened then? He followed with "well I cant say that either, you could leave here bang your hand on the railing & the diamond fall out and blame me". I couldn't believe my ears. I said nevermind, I will take it elsewhere. I also wanted to purchase a travel ring. They gave me the catalog to look. My question was, what if it comes in and I don't like it, like the band is too thick or something, can I return it? The OTHER woman jeweler said, well I don't know why she would want to return it if looks like her ring now. (because I purchased one previously elsewhere and it didn't look like the picture when it came in so I am skeptical.) They do not carry my size, and do not resize once in, they can only offer a ring guard. I am absolutely disgusted by both the jewelers customer service here and they have lost who could've been a very loyal client, when I reset my current engagement ring, and look to upgrade in the future....

I will never spend another dollar at this store. The business operates with manipulative sales tactics, pressuring customers into making purchases that ultimately benefit the store—not the customer. Instead of helping customers find the right fit, they push sales based on their limited and outdated inventory, convincing people to buy items they know will need to be returned.

I experienced this firsthand when my husband was pressured into purchasing a ring in the wrong size, knowing it would have to be returned later as expected—only to then be told the size he was promised wasn’t even available to order. This is not just a poor business model; it’s outright dishonest.

A company that values its customers builds long-term loyalty, but this place is more focused on quick sales than lasting relationships. They managed to scam us out of $200, but they’ve lost our business forever. Based on my experience, I can’t see this store staying open long-term if they continue operating this way.

On top of that, the shopping experience itself is unbearable. The employees are relentless, talking non-stop to the point where you can’t even think while browsing. This store desperately needs to reevaluate its approach—because at this rate, I doubt they’ll be around much longer.

Highly disappointed and...