Patriot Buick GMC of Boyertown — Local services in Douglass Township

I was in the market for a small excellent condition used vehicle for the first time in 17 years. My eyes caught a beautiful green 2013 Mazda 2 that I had seen elsewhere, and loved the color of the paint. I decided to check it out, it had low mileage, and a price that was close, to what was listed on Kelley Blue book for excellent condition. It wasn't until after I nervously signed paperwork, and a check, that I saw scratches in the hood, that in different lighting, disappear, however after a few rains, the extent became more evident, and there is rusting, and the scratches are very deep - jeopardizing the paint, I fell in love with - seen within the first 2 weeks. I will say, that the dealership agreed to replace the windshield, after I found I could not see out of it, in the rain, fog, or at night, due to massive dings, acid rain, and circular pattern etching over the entire windshield. Their own windshield person said it had to be replaced. I spent $13,900 - plus and additional $1,800 for extended warranty. Back to the hood - the dealerships detail guy, said he wet sanded the hell out of the 3 areas of deep scratches, and that to do any more would chip and damage the paint even worse....that it had to be repainted....in front of me, and the president, Chad Helmer. They refuse to repaint the hood, they knew was damaged. The car is spirited green, and as said various lighting, high buffing, maybe wax in the scratches made it hard to see in the beginning - but it was in changed lighting circumstances, and a few rains that I saw just how bad it was - and so have they, but maintain that its merely cosmetic. I found the sales team to be lax in returning calls or informing me, a novice in purchasing a car, or dealing with a dealership, let alone any follow ups. I did not have half of the remote key for weeks after purchase while it apparently sat in John Cooks desk and only received it because I schedule to meet with him about issues, then he handed it to me, and asked how I was starting the car. I had to keep on them for the windshield to be done. I was urged to speak to Bill Chappell about the hood, and he was incredibly rude to me, telling me the scratches were cosmetic, and damages were reflected in the price I paid, offering me touch up paint though. I have tried to clear things up with these guys, but still am being made to feel as though I expected a perfect car. However what I expected was a well running, dependable car that I could see out the windshield and not have a rusting, damaged hood, that I paid $13,900 for. Had I not seen it on the web - I would have been charged $14,900 too. I am made to feel that I should feel lucky they replaced the windshield, that their guy failed, and lucky they checked out motor issues once, that they found no problem with, so I should not expect them to make good on the severely damaged paint on the hood. Meanwhile my cars engine is already missing up my driveway, the same issues exist. Where do I take it now? To these guys? After clearly there is discord between myself and quite a few of the team - since 5 of them did look at the hood while I was there to meet with John. I saw Chad and Bill checking it out after my windshield was replaced, and after my horrible call with Bill. I was returning the loaner. So I should feel comfortable putting my car in their care now? I also found out that the car was originally a rental in GA, and they bought it at auction....passing it on to me, the novice - they got me. They smelled my inexperience a mile away, new I was in love with the color, new I was on my own, and needed a car...and that's the truth. So are the damages. Purchased on 8/22/2014. I am local - and you can’t miss the car in town - I just wish it was running well, and did not have rusting already on the hood - not wishing...

Exceptional Service for my GMC 3500HD! ⭐⭐⭐⭐⭐

I recently had the pleasure of taking my GMC 3500HD to Patriot GMC for servicing, and I must say, their exceptional service exceeded all my expectations. Despite purchasing the truck used, from another dealership, the staff at Patriot GMC, led by Sales Manager John Landosca and Service Manager Rodney Shoultes, treated me as if I were their valued customer from the very beginning.

From the moment I entered their dealership, I was greeted with warmth and professionalism by Rodney. His friendly demeanor and extensive knowledge immediately put me at ease. He took the time to understand my needs, patiently listened to my concerns, and ensured that the service process would be smooth and hassle-free. Under his guidance, the service team at Patriot GMC displayed an impressive level of expertise and proficiency. They worked diligently to diagnose and address all the issues with my GMC 3500HD, leaving no stone unturned. Their attention to detail was evident as they meticulously examined every component, ensuring that my truck received the care it deserved. What truly set Patriot GMC apart was the dedication of John and Rodney to customer satisfaction. They both went above and beyond to ensure that I was well-informed and taken care of throughout the entire service process. They provided regular updates on the progress, explained the work being done, and transparently communicated the associated costs. Not only did Patriot GMC deliver exceptional mechanical service, but they also maintained a clean and comfortable waiting area. While waiting for my truck to be serviced, I was able to relax in a welcoming environment with complimentary refreshments and Wi-Fi….including a Starbucks of all things! It made the entire experience that much more enjoyable. I can confidently say that Patriot GMC, with John and Rodney at the helm, values their customers and strives to create long-lasting relationships. Despite purchasing my GMC 3500HD elsewhere, their team treated me as if I had been a loyal customer for years. This level of personalized care and attention is rare to find in today's fast-paced world, and it's what sets Patriot GMC apart.

If you're in need of GMC service or looking to purchase a vehicle, I highly recommend Patriot GMC. Their knowledgeable and friendly staff, led by Sales Manager John and Service Manager Rodney, combined with their exceptional service, make them the go-to dealership for all your automotive needs. Thank you, John and Rodney, along with the entire team at Patriot GMC, for going above and beyond to ensure my satisfaction. You've earned my trust and...

My experience with Patriot GMC Service Department in Boyertown. I brought my vehicle in for an oil change and alignment on my Yukon. The service advisor, Jeremy, quoted my a price of $249 for the alignment. When I asked about the $199 special, I was told there was no special on alignments. I went on Patriot's website and showed the advisor the $199 special on their website. This was an additional $50 dollars they were trying to charge me. How do the service advisors not know the service specials the dealership is running. How many people were over charged? Then I was quoted a price between $900-$1000 for a water pump replacement. Then additional $2000 for an oil pan seal replacement. I asked about assistance with this repair. I was given financing information about Sunbit. I called GMC Customer Care for assistance. They reached out to the dealership to see what could be offered. Rodney, Service Manager, responded with the 0% financing and $100 off the repair. I reached out to other GMC dealerships for price quotes. I was quoted a price of $622 by another GMC dealer. When I called Patriot to inform Jeremy of this, then all of a sudden Rodney could match the other dealerships price. This is price inflation to the max. The same repair is almost $370 cheaper at another dealership. Why did it take another dealership with a cheaper price to get Patriot to work with the customer. Patriot has lost a customer over this incident. I feel they were inflating the prices and ripping me off. Thank you to the new dealership I will be deal with from now on.

Based on that review which I posted, I was then contacted by Rodney, Service Manager, inquiring about the situation. He told me he tried to work with me. However, His idea of working with me was coming down $100 on $3000 repair and financing the rest. Then dropping the price over $300 once a competitor had a lower price. The conversation with Rodney ended when he asked why did I have to blast them on the internet. I only responded to Patriot's request for a review. I guess the service department only wants to read the positive reviews. Also this is the second incident I had with the service department at Patriot. I had an issue with a transmission repair. It was $1100 at Patriot. An independent transmission shop was charging $150. I asked about GM Assistance and was told by the service advisor it was a waste of time. I contacted GM myself. They offered assistance. I paid $175 and GM covered the rest. GM also extended the warranty coverage on the transmission and transaxle. So much for the being a...