Hobby Lobby — Local services in Downers Grove

I went into Hobby Lobby to find a canvas picture (05/25/2024). I can across a beautiful faux plant, reached for it, and I felt instant pain! I pulled my hand back to find a piece of glass sticking out of my hand. I pulled the glass out, but there was a small piece that I couldn’t reach and needed tweezers. I called for help and the curly hair kid was nice and empathetic, he sent me to Steve in framing to see if he could help. I waited for Steve, he acknowledged me, but continued to help his customer. A manager came over and asked me what happened, grabbed some wire cutters and alcohol pads. She tried to help and caused me more pain! She couldn’t get it out, my cousin came to the rescue and got it out painlessly. The manager walked away without a “We’re so sorry” or even a bandaid. Really?!?! I cut my hand because 2 broken bird figurines were sitting in the back of a shelf and I couldn’t see it!

I spend hundreds a year at Hobby Lobby. I love this store, but please acknowledge your wrong or make up for it! I didn’t cut my own hand! I had to drive home without a bandaid and in pain.

I usually go to Hobby Lobby in Naperville/Aurora and this has never happened.

Hobby Lobby,...

The employees are so rude! Asked a woman about some fabric I wanted to get; she had attitude and was treating me as if I was stupid just because I wanted to be polite and not use the bell (just cause I think that's really demeaning to the workers). She told me "if you actually read the sign on the table it says to just ring the bell so you should go do that" while I politely asked her if someone could help me out. The girl that did help with my fabric was super nice though. Going to the registers, all the employees were talking about either a worker or a customer in front of other customers, which I thought was super unprofessional. Just a horrible experience overall. Will not return and they should get an...

I had an odd experience with a framing associate, but still placed my order. When I picked the order up on the 12th of October, I attempted to share my feedback with the framing department manager. Sadly, she was flippant, offered a one sentence "push off" reply, waved her wrist at me, then quickly proceeded to help another customer without fully acknowledging the feedback I shared. I was shocked by her response. I am very disappointed by the lack of customer service, time, and attention to a valid concern. While I am satisfied with my custom frame order, I thought it was important to let others know about my negative experience as it relates to customer service by the framing...