Panera Bread — Restaurant in Downers Grove

Had an unfortunate experience here when picking up a large order for a customer lunch I was hosting. Came in to pick up my order, and found that the sandwiches I ordered were not marked. I asked the closest Panera employee (young Caucasian girl, brown hair, wearing purple sweatshirt) if the sandwiches were supposed to be marked. She looked at me blankly, annoyed, ignored my question with no response and turned around to await more orders coming out of the kitchen. I then wondered if she didn’t hear me and asked her again, “Excuse me, my sandwiches are not marked, how can I tell which is which?” She then turned around even more annoyed at this point (not sure why) and stated, “if your sandwiches are not marked, then they’re not marked” and turned around. I stared at the back of her head in disbelief at how rude the young girl was and her lack of customer service, when another Panera employee came by and told me that they do not mark the sandwiches unless they are told to do so…. This man was atleast kind, but I still don’t understand why they would not mark sandwiches especially considering the large order, and especially since they are already wrapping each sandwich with a sticker that displays every sandwich name and empty boxes next to each, waiting to be marked for the appropriate sandwich. There is also not an option to select when ordering online to tell them to mark the sandwiches. I now know for next time, but I hope management can teach this young girl customer service and how not to be rude to a stranger asking a simple question.

**update as a response to the owner- I did not expect the names to be written on sandwiches to designate which sandwiches went to specific people. I simply wanted the box to be checked next to the appropriate sandwich that was wrapped by the Panera employee. I do not want my clients to be opening up unmarked sandwiches while living in a global...

I won't come to this location ever again. The female manager(Caucasian one) here does not acknowledge that 80% of the time they get my orders wrong including deliveries, online orders, and drive through recently and yet i continued to tip and continued to go there because i know errors happen. I always have to have them correct it though because they gave the wrong bread or the wrong drink size and even the wrong drink. I ordered the same drink the past 4 years I've been coming here and the manager said that I made the mistake when they gave me the wrong drink, she actually snapped at me as if they don't make mistakes lol. Read other customers saying the same thing. That's what they do here at this location, in the city and skokie area I've never had such issues, maybe 1% of the time errors occured but they handled it well and answered phones, but here it's 80% of the time they make the mistake and they make it your fault, the customer is always wrong. Even when they screwed up my delivery... the sandwich, the drink size, no one answers the phone here, so I had to drive there to let them know and this same female manager was there and she didn't give me a refund for this, didn't apologize, she gave me a free drink voucher and told me to get the refund online myself from corporate and i just got an immediate refund issued this time due to this nasty manager i mentioned above, the other manager there issued it for oniine... now i realize she was too lazy to issue it the last time and wants to use her position as manager to screw with customers...seems sociopathic. She should be fired. She's not fit for her position. I'm done with this place for good and I recommend people avoid this location unless they...

I’m a member of the Sip Club, normally I visit this location via drive-through. Today I went in and ordered two drinks to go. The woman (5’ 6” Latin female mid 40s) at the pick up window told me to take my own cups which I did.

I then proceeded to take four photos using my Fetch app of personal various receipts. Then the manager who named himself Wally, (5’10” Hispanic male in his mid 30s), comes over to me & accuses me of taking photos of other customers, receipts. “Why are you taking pictures of customers’ receipts??!l He put his hand on my shoulder and touched me without invitation.

He accused me of theft and has his hand on my stomach as if he thought I would try to “get away” racial profiling at its best. I was the only bipoc person in the restaurant. He could’ve asked me a question instead of made an assumption. He could’ve asked me privately, instead of embarrassing me publicly. He absolutely had no right to put his hands on me.

He then put the other hand out demanding to see my personal receipts therefore asking me to compromise the very financial information that he’s accusing me of doing fraudulent activity with in the first place. Which is also funny because financial information isn’t on receipts anyway.

He did not believe me when I said they were my receipts forced me to show them to him. I had to ask for an apology. This whole event felt completely racist, and I let them know that. Instead of asking me what I was doing, he accused me of doing something fraudulent and embarrassed me in front of many people that were waiting to eat today at 10:30 in the morning. 100000%...